Robin's Diary
Robin Luscombe
Managing Director Luscombe Motors Ltd | 2022 Car Dealer Lifetime Achievement | 4 x Suzuki Dealer of the Year | 5 x AM Award Winner | Auto Trader Retailer of the Year 2018 & 2020 | 5 x Motor Trader Award Winner
Leadership or Management?
I was absolutely delighted last weekend when one of the team, off his own back, saw an opportunity and grasped it with both hands. He showed Leadership, which will no doubt lead to Management, but unlike many who are given a management role, and simply see it as a chance to instruct, he leads by example.?He got his colleagues together, suggested a plan, explained the benefits, and demonstrated what to do, then collectively critiqued what they had done.
He will go far, and will evolve into a management role, but all too often I see managers who do not lead.
?Maybe, it would be a better title if we called people Leaders not Managers in many roles. It might just be our culture, because I think I am more of a Leader than a Manager.?In fact, this week, after over 40 years in the trade, I’ve realised I want Leaders, setting the pace, setting the example, showing how, and then the Management becomes so much easier!?????????????
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“A leader is one who knows the way, goes the way, and shows the way.” John C. Maxwell
Proven to deliver Automotive Business High Performance in multiple Aftersales arenas at Importer, Wholesale and Retail level, improving profitability, CSI and retention across various brands, Countries & Continents.
3 年Excellent post Robin, and I couldn't agree more. A true manager will lead from the front, give the team the freedom to make choices and allow them to try new things, there is no need to micro-manage staff, and every need to allow the team to grow, coach and mentor people, say thanks and give recognition where it's due...
Sharing stories. Raising money. Changing lives in our automotive family.
3 年An aircraft is little use without a pilot. Everyone may have a seat and know the quickest way to an exit...but they're unlikely to get to their destination!
Fleet Management, Van Broker, Maxus Partner, Stellantis Partner, Sales and Aftersales Solutions
3 年Robin morning, as usual a Ronseal moment, I too agree we need leaders rather than managers, however in many respects they need to be empowered to be a leader. I know you allow your Maagers to manage but it’s so much about you selecting the correct staff at the time. I’ve always loved home grown staff but very few of us seem to have the time to train them !!