Robert Doing What Robert Does

As we ushered in the new year, I received an unsolicited email of thanks that left a lasting impression. Arriving during the festive season, between Christmas and New Year—a time naturally suited for reflection and gratitude—the message served as a powerful reminder of the impact my work continues to have. It reinforced my commitment to excellence.

This moment took me back to a pivotal experience in my career. Let’s rewind to October 14, 2010. At that time, the company I was consulting for was struggling to meet the customer’s expectations, leading to significant frustration on all sides. By January 4, 2011—just 82 days later—I had directly addressed those concerns, leaving the client pleased with the turnaround. That experience not only resolved the immediate issues but also solidified my reputation in the industry.

This turning point wasn’t merely about finding solutions—it was about providing clarity, confidence, and reassurance. Oliver Gleave of Loop dubbed it “May Magic,” but I prefer to view it as the result of unwavering focus, deep understanding, and tireless effort.

Reflecting on my recent achievements, the email of gratitude I received reminded me that this same commitment continues to shape my work. Achieving results in just 40 days was no small feat, and knowing my methods still yield effective outcomes only strengthens my resolve. The parallels between the 2010-2011 experience and this recent success illustrate a consistent pattern of dedication and effectiveness in everything I do.

Redefining the Norm

So, what’s changed in the landscape this time around? The answer lies in my complete redefinition of property portfolio management.

I’ve replaced traditional client cash accounting with an advanced client money management system, operating with ruthless efficiency—24 hours a day, seven days a week, with no weekends or bank holidays. Gone are the days of multiple working day clearances; everything is now automatically reconciled. I’ve systematically eliminated inefficiencies that once slowed the process.

Historically, managing a property portfolio effectively involved a manager and two accounts staff handling around 200 properties per month while adhering to RICS, Law Society, and ARLA standards. Though functional, this approach was riddled with inefficiencies.

I’ve transformed that model. The new standard? In one case, a manager and a single staff member now manage a portfolio of 650 properties—more than three times the output with significantly fewer resources. Rather than focusing on routine checks, agents now focus on the issues that matter—resolving problems and getting things right. This shift ensures efforts are spent on what truly requires attention, rather than on administrative tasks that no longer need scrutiny.

A Continued Commitment to Excellence

Looking back on this journey—from the early days of transformation to the recent recognition—I’m reminded of the power of consistency, focus, and innovation. My ability to adapt and evolve in an ever-changing industry has not only improved operational efficiency but also created a lasting impact on the people and businesses I work with. The unsolicited gratitude I received is a reflection of the trust and respect I’ve earned, and it motivates me to continue pushing the boundaries of what’s possible in property management.