Roadmap for Automation Teams - Where Algorithm Meets Empathy

Automation developers are the ultimate problem solvers. They bring speed, precision and creative thinking to the most complex processes.

But technical mastery needs to be elevated by the ability to connect, adapt and collaborate.

Often-overlooked skills like empathy, storytelling and resilience are the secret sauce to exceptional teams.

My roadmap blends actionable strategies for developers with my ability to bring clarity, storytelling and people-first focus into their work.

I can help tackle your biggest pain points while elevating your career.

?? QUARTER 1: Make Bots That Don’t Break

Create resilient automations that stand up to #change and equip developers to navigate application shifts with #confidence.

1. Error-Proof Your Bots. Reduce Technical Debt

??Developers: Learn strategies for error-handling and dynamic selectors. Create bots that adjust to changes in UI, data formats or hyperlinks.

??Dana: Lead workshop on designing scalable bots by embedding robust #changemanagement frameworks. Introduce #empathy-building exercises to align bot design with end-user needs.

??KPI: Reduce bot failures by 30% through better design and testing practices.

2. Spot the Shifting Sands

??Developers: Understand and predict process changes that could impact bots by developing stakeholder feedback loops and implementing #processmining Celonis to identify risks and anticipate shifts.

??Dana: Guide teams in establishing #communication frameworks to monitor and respond to change proactively.

??KPI: Percentage of bots impacted reduced by 20%.

3. Debug Like a Detective

??Developers: Level up debugging skills to create “self-healing” bots with adaptive algorithms.

??Dana: Coach developers on presenting issues clearly to non-technical teams, using #storytelling techniques to secure resources for fixes.

??KPI: Bot Success Rate increase by 10%.

?? QUARTER 2: Manage Stakeholders Like a Pro

Set expectations, align on deliverables, and communicate value effectively to end frustration from stakeholders.

4. Align Bots with Business Goals

??Developers: Practice translating technical goals into measurable business #outcomes using storytelling frameworks.

??Dana: Run narrative #coaching sessions to help developers present their bots' impact in a compelling way to stakeholders.

??KPI: Secure stakeholder buy-in for a new initiative.

5. Expectation Alignment Game

??Developers: Practice role-play conversations with “difficult” stakeholders.

??Dana: Facilitate communication #roleplays and provide #templates for explaining technical limitations and setting realistic expectations.

??KPI: 3 stakeholder conversations that result in clear, aligned expectations.

6. Showcase Metrics that Matter

??Developers: Create real-time #dashboards that showcase bot performance and value. Present data visually to tell a story.

??Dana: Co-design the Bot Performance Dashboard and teach developers how to frame success stories to highlight #strategic impact, not just technical wins.

??KPI: Recognition from senior executive.

?? QUARTER 3: Tame the Integration Beast

Conquer the complexities of hybrid tech stacks and build bots that integrate seamlessly with legacy and new cutting-edge systems.

7. Automation Meets AI

??Developers: Combine automation technologies with #AI models for advanced integrations.

??Dana: Simplify technical jargon for stakeholders during these integrations to build #trust and confidence. Host sessions to co-create integration plans that consider both technical and #usercentric requirements.

??KPI: Deliver one AI-enhanced bot and a scalable framework for future.

8. Gamify Integration Testing

??Developers: Gamify testing by creating challenges like "break the bot" to uncover hidden issues.

??Dana: Facilitate testing debriefs where developers #communicate findings through engaging stories to ensure solutions are understood and #adopted.

??KPI: Complete one full integration test cycle with zero major failures.

9. Mentor Magic

??Developers: #Mentor junior developers and share expertise through knowledge-sharing sessions.

??Dana: Create a structured mentoring framework that combines technical guidance with soft skills development and deliver #softskill training & mentoring.

??KPI: 3 junior developers successfully deploying a bot and receiving stakeholder kudos.

?? QUARTER 4: Scale and Shine

Lay the groundwork for enterprise-scale automations while amplifying developers’ contributions.

10. From Bots to Superstars

??Developers: Apply best practice for scaling automation programs: robotic model, governance, version control, reusable code.

??Dana: Deliver strategic #communication plan to align DIY, Automation and AI cross-functional teams on scaling strategies and governance models.

??KPI: Create 5 reusable bot or AI components that can be deployed across teams.

11. Showcase Automation Wins

??Developers: Participate in #roadshow by presenting context and success stories, inspiring people to imagine what automation can do for them.

??Dana: Prep materials and coach developers on #presentation skills and how to tell success stories that resonates with leadership and employees.

??KPI: 1000 people attendance to roadshow and 25 new use cases to develop.

-------------------------------------------------------------------------------------

“Narrative Automation” explores the intersection of storytelling and automation technologies. My goal is to provide clear guidance and teach you new skills that see your career flourish and allow you to focus on what’s truly important - your loved ones.

Join me on this journey to discover the human side of automation and you won't be disappointed. ????

Subscribe here: https://www.dhirubhai.net/build-relation/newsletter-follow?entityUrn=7197104580814323713