Ritz-Carlton Hotel

A family had checked into The Ritz-Carlton hotel and discovered that their son had accidentally left behind his beloved stuffed giraffe named Joshie. Realizing how much the child cherished the toy, the family contacted the hotel in distress, explaining the situation.

Upon receiving this request, the Ritz-Carlton staff took immediate action to ensure that Joshie would be returned to its rightful owner. The staff discovered that Joshie had been left behind in the hotel room and was due to be cleaned by the housekeeping team. The staff located the toy, but they didn't simply send it back to the family. Instead, they decided to give Joshie an extraordinary adventure.

The Ritz-Carlton team took photos of Joshie exploring the hotel grounds and enjoying various amenities, such as lounging by the pool and having a massage at the spa. They compiled a photo album of Joshie's adventures, including personalized captions and notes about the places he visited.

When the family received the package containing the photo album and Joshie, they were overjoyed. The personalized touch and the effort put into making Joshie's return memorable left a lasting impression on the family. It showcased The Ritz-Carlton's commitment to creating extraordinary and heartfelt experiences for its guests.

This heartwarming story is just one example of how a company goes above and beyond to deliver exceptional customer service. By understanding the emotional attachment the child had to his stuffed giraffe and taking the initiative to create a unique and memorable experience, The Ritz-Carlton demonstrated their unwavering dedication to customer satisfaction and their ability to turn ordinary situations into extraordinary moments.