The 'Ritual' Effect
Omar Turza
Business Transformation and Change Leader|Project Program Lead| Data & AI Driven Solution Architecture| Credit & Operational Risk Control Manager
Once upon a time, in the bustling city of Seven Hills, there was a bank named Aspire Bank . The bank was known not only for its history and tradition, but also for its aspiration for complete Transformation and Change to become the best Bank in the region. But behind the all the good reputation and wonderful image it has externally, one of the Transformation and Change Management Department was in a bit of a pickle. The team, led by the ever-optimistic but slightly frazzled manager, Talia, was struggling. Some project progress have been painstakingly slow, morale was low, and the only thing spreading faster than rumors was the collective sense of dread every morning.
Talia knew something had to change. She took a brave call to explore the power of team rituals and decided it was time to shake things up. She called her team together for an emergency meeting, which, ironically, started 15 minutes late because some team members were engaged in BAU and this meeting was sudden.
"Alright, team," Talia began, "we need to get our act together. I’ve been thinking about creating something called 'team rituals,' and I think it’s our ticket out of this mess. Who’s with me?"
The team exchanged skeptical glances. Rituals? Was this some kind of corporate yoga thing? But Talia was determined. She had a plan, and it involved five key steps.
Step 1: Leading with Faith (and a Dash of Desperation)
Talia knew that if she didn’t believe in the power of rituals, no one else would. So, she started by sharing her vision with the team. "Imagine a world where we actually enjoy coming to work," she said. "Where we’re not just a team, but a family. May sometimes slightly dysfunctional family, but a family nonetheless."
The team chuckled, but Talia could see the glimmer of hope in their eyes. She decided to start small, with a simple morning coffee check-in ritual. Every day at 9:30 AM sharp, the team would gather for a quick 10-minute huddle. The rule was simple: no work talk allowed. Instead, they would share one thing they were grateful for and one thing they were looking forward to that day.
At first, the team was hesitant. "Grateful? For what? My last year appraisal?" quipped Solo, the resident cynic. But Talia persisted, and slowly but surely, the morning coffee check-ins became a cherished part of the day. Even Solo started to look forward to them, though he’d never admit it.
Step 2: Imbuing Rituals with Meaning (and a Sprinkle of Creativity)
Talia knew that for the rituals to stick, they had to mean something. So, she involved the team in creating them. They brainstormed ideas and came up with a few that resonated with everyone.
One of the most popular rituals was the "Thursday Fun Hour." Every Thursday afternoon, the team would gather for an hour of fun and games. Sometimes it was a trivia contest, other times it was a karaoke session. The only rule was that it had to be fun. And it was. The team bonded over their shared love of terrible 80s music and their collective inability to remember who won the World Series in 1986.
Another ritual was the "Monthly Milestone Celebration." At the end of each month, the team would celebrate their achievements, big and small. They’d bring in snacks, share stories, and give out silly awards like "Most Likely to Accidentally Reply All" or "Best Use of a Spreadsheet."
Step 3: Being Religious About Participation (and a Pinch of Discipline)
Talia knew that consistency was key. She made sure that the rituals were scheduled and treated with the same importance as any other meeting. She even went so far as to block off time on everyone’s calendars, much to the chagrin of the over-schedulers.
At first, there were a few grumbles. "Do we really have to do this every week?" asked Layra, the team’s resident perfectionist. But Talia held firm. "Yes, we do," she said. "This is just as important as any other meeting. Maybe even more so."
And she was right. Over time, the rituals became second nature. The team started to look forward to them, and they became a core part of their routine. Even Layra admitted that they helped her feel more connected to the team.
Step 4: Keeping the Faith but Adapting the Practice (and a Splash of Flexibility)
As the team evolved, so did their rituals. Talia made sure to regularly check in with the team to see what was working and what wasn’t. They tweaked the Thursday Fun Hour to include more team-building activities and added a monthly "Lunch and Learn" where team members could share their expertise on a topic of their choice.
They also adapted their rituals to fit their changing needs. When the team grew and new members joined, they created a "Welcome Wagon" ritual to help newbies feel at home. It involved a team lunch, a tour of the office, and a hilarious initiation ceremony that involved wearing a silly hat and telling a joke.
Step 5: Spreading the Word (and a Heap of Enthusiasm)
As the team’s morale and performance improved, other departments started to take notice. "What’s going on over there in Transformation & Change Management?" asked the head of HR. "You guys seem...happy."
Talia saw an opportunity to spread the word. She started sharing their rituals with other teams, offering to help them create their own. She even organized a company-wide "Ritual Fair" where teams could showcase their favorite rituals and learn from each other.
The fair was a huge success. Teams from all over the bank came together to share their ideas and experiences. There was a "Mindfulness Minute" from the IT department, a "Wellness Walk" from the marketing team, and even a "Puppy Playdate" from the finance team (because who doesn’t love puppies?).
The Happy Ending
Over time, the Transformation & Change Management Department became known as the happiest and most productive team in the bank. They hit their deadlines, exceeded their goals, and even managed to have a little fun along the way. Talia’s faith in the power of team rituals had paid off, and the team had become a shining example of what was possible when you combined a little creativity, a lot of commitment, and a healthy dose of humor.
And so, the Transformation & Change Management Department lived happily ever after, proving that even in the world of banking, a little ritual can go a long way.
The end. (Or should we say, the beginning?)
Founder | Enterprise Change/Transformation | Change analytics
2 周Rituals are important to shape the culture of the team/organisation.
Product Manager, TS4U Inc, MI, USA II Expert in Financial Inclusion II Fintech experienced II Passionate about Open Banking and Future Payment II Product Development II
2 周Absolutely love this! I’ve also implemented informal communication and team-building initiatives, and they truly make a difference in engagement and productivity. When teams feel connected, they naturally become more consistent, reducing the manager’s worries about performance. Though I could not maintain the year-long consistency but I did weekly and monthly rituals with the team and got tremendous positive outcomes from the team.
Professor&Grad Program Director PMP ? MPA PhD Change Management Institute Accredited Change Professional Specialist ??LFG??
3 周Great insights!! The informal organization matters most because it’s “how things are really done here”. Amazing leadership Omar Turza