There are several risks associated with relying on ChatGPT. These include:
- Inaccurate or unhelpful responses: Since ChatGPT can generate natural language responses, there is a risk that it may generate responses that have little value or are completely untrue. This could be a concern for businesses that rely on ChatGPT for important decisions.
- Security risks: Using a chatbot can risk exposing confidential and personal identifiable information (PII) to unauthorized parties. It is important for companies to be mindful of the data used to feed the chatbot and avoid including confidential information.
- Limitations in data, #security, and #analytics: Many users may not understand the data, security, and analytics limitations associated with ChatGPT. It is important to work with vendors offering strong data usage and #ownership policies.
- Early stage technology: ChatGPT is a hyped #technology that is still in its early stages. OpenAI CEO Sam Altman warned users that ChatGPT is "incredibly limited" and it's a mistake to rely on it for anything important at the moment.
- Governance and usage guidelines: To mitigate risks associated with ChatGPT, it is important for companies to encourage "out-of-the-box" thinking about work processes, define usage and #governance guidelines around AI, and develop a task force to report to the CIO and CEO.
Lack of understanding data, security, and analytics limitations:
- A user relies on ChatGPT to generate a report on sensitive #financial data without fully understanding the limitations of the technology.
- A company implements ChatGPT without considering the data privacy and security risks, resulting in a #databreach.
- A user uses ChatGPT to generate medical advice without understanding the limitations of the technology, resulting in incorrect or harmful advice.
Generating untruthful or low-value content:
- A user relies on ChatGPT to write a press release without reviewing the output for accuracy, resulting in incorrect or misleading information being distributed.
- A company uses ChatGPT to generate customer service responses without reviewing the output for appropriateness, resulting in unhelpful or even offensive responses being sent to customers.
- A user relies on ChatGPT to write a research paper without reviewing the output for actual usefulness, resulting in a low-quality paper with little valuable information.
Exposing confidential or PII data:
- A user inputs confidential customer data into ChatGPT, resulting in the data being exposed to unauthorized parties.
- A company uses ChatGPT to generate HR documents without considering the sensitivity of the information, resulting in PII being exposed to unauthorized parties.
- A user inputs financial information into ChatGPT without realizing the risks of exposing this information, resulting in financial losses or identity theft.
- A user relies on ChatGPT to make important business decisions without realizing the limitations of the technology, resulting in incorrect decisions being made.
- A company relies on ChatGPT to generate legal documents without understanding the limitations of the technology, resulting in incorrect or unenforceable legal documents.
- A user uses ChatGPT to generate code without understanding the limitations of the technology, resulting in faulty or insecure code being produced.
Lack of governance and guidelines:
- A company implements ChatGPT without clear guidelines for usage and governance, resulting in misuse or abuse of the technology.
- A user relies on ChatGPT without understanding the guidelines for usage, resulting in inappropriate or ineffective use of the technology.
- A company relies on ChatGPT without a task force to monitor and report on its usage, resulting in uncontrolled use of the technology.