RiskiNews - January 2025

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??? Our take

Retail reflections & protections

Are you familiar with the terms “wardrobing,” “pricing arbitrage,” “haul culture,” “INR” or “DNA”? This analysis provides crucial insights into patterns and trends impacting retailer profitability. It outlines why retailers need an omnichannel, multi-merchant view of their customers to confidently and consistently prevent fraudulent returns and abusive claims while providing positive experiences for good customers. Learn more

StockX secures global ecommerce growth

StockX, a leading global marketplace for sneakers, apparel, and collectibles, faced the challenge of expanding while ensuring its users a seamless, secure experience. Hear from Mark Porteous , Senior Director of Safety & Trust, how, by partnering with Riskified, StockX achieved high approval rates, a 50% reduction in chargeback queues, and a 20% increase in win rates. See for yourself

The returns and refunds saga: How merchants can turn a new page in 2025

Are you feeling the post-holiday despair of “Returnuary?” Many merchants feel overwhelmed, but relying on a one-size-fits-all refund and return policy is not the answer. This year, adopt a dynamic approach to fighting fraud and no longer alienate your loyal and valuable shoppers. Read the blog

?? In the news

??? China Business Journal - The Fight Against Cross-Border Payment Fraud Enters the Era of AI Arms Race” This article discusses AI's increasing use in fraud tactics and detection in cross-border payments. It quotes Aviram Ganor , EMEA and APAC General Manager of Riskified, who explains that fraudsters leverage AI to create fake accounts and conduct sophisticated scams, such as reselling discounted tickets purchased with stolen credit cards. To combat this, companies use AI-driven fraud detection models that can adapt quickly to evolving threats.

??? Journal du Net - Holiday season: a double-edged sword for e-tailers During the holiday season, retailers faced increased fraud and abuse, which cost billions. This article emphasizes the shift toward stricter return policies to combat these issues, though these policies risk alienating loyal customers. The piece discusses how AI and identity-based strategies help retailers personalize policies, reduce fraud, and balance customer satisfaction, ensuring profitability and long-term loyalty.

?? Parting shot

Riskified had the honor of ringing the bell at NYSE, surrounded by industry leaders and retail innovators attending the National Retail Federation's Big Show. This moment wasn’t just a celebration of Riskified and our partnership with Appriss Retail — it was a celebration of merchants across the globe who continue to push the boundaries of innovation in ecommerce.

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