Risk & Security Management celebrates success

The judging process for the 2022 Australian Achiever Awards for Australia’s Specialised Services & Suppliers – Mercantile & Legal Support category was completed on 25 October 2022.

Risk & Security Management scored a highly recommended 94.91%.

Now into its twenty-fifth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’ own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy and worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian Achiever received from Risk & Security Management clients are:

“We stuck with Risk & Security Management through COVID and also recently expanded into using some of their other services. They are reliable, always completing the work we ask of them as contracted. The team are highly professional and also pleasant and caring. The customer care they provide is always positive. They are well-regarded in the local area. We are happy with the relationship and their dealings on our behalf.”

“Our dealings with them have been positive. They are exceptionally thorough in their communication. The team are approachable, friendly, polite and eager to please. You can tell they enjoy what they do and take pride in their brand. If we have any questions, they happily follow-up and sit down to discuss.”

“I have found Risk & Security Management to be a good business to deal with. They have always been very professional in our dealings with them. And, the staff are always friendly and polite. “

We are proud of our team’s achievement and will continue to focus our attention on providing the exceptional service.

If you are interested in discussing how we can assist you, contact our Head of Client & Stakeholder Engagement Alex Caruana on 0481 262 942 or [email protected].