Risk Culture & Collaboration

IoT sensors are only as effective as the hardware agnostic digital software which enables people to connect and engage with mandated and dynamic tasks. 

There are currently 2.7bn frontline workers, which makes up 80% of the global workforce. These are often minimum wage employees whose first language is not the native language. In a 2020 study of 1,000 frontline workers, 34% of workers said their manager didn't even know their name and just 61% felt their contributions were not recognised by their organisation. 

Of this only 21% were satisfied with their day jobs, and 24% stated that they only received feedback from line managers when they had done something wrong. This explains the high turnover of frontline workers globally, even though these are the people charged everyday with managing the risk profile of businesses. 

Taking a people centric approach to IoT adoption ensures that the workforce engages early to unlock the desired big bang start which delivers 50% of the benefits across 20% of the previous manual and elongated efforts. 

Much of the frontline operations of businesses are outsourced to multiple facilities management companies spanning security, health & safety, cleaning and maintenance. The venue operator traditionally has no digital sight into the daily tasks or activities carried out by contractors. This governance gap creates an inability to hold contractors accountable for delivery against the service level agreements, meaning they often only know what they are told. Termed within the Facilities Management sector as the “ghosting phenomenon” meaning that what a venue operator is invoiced for reflects the volume and quality of service delivered. Significant money is being lost by venue operators on inadequate contractor performance because they cannot see this shortfall without the correct software solution to wrap around the sensors. 

The shift towards digital transformation enables the immediate transparency of performance and evidence has shown a gap between which exposes the venues risk profile. Frontline workers for the first time are now able to interact as a single team, collaborating on service delivery to benefit the venue and feeling valued in their individual contributions. These behavioural inputs are instrumental to driving a progressive risk aware culture.