Rising energy costs: how can consumers get help?

With the energy price cap set to rise by 10% in October, many people are concerned about the impact on their bills. While prices may ease slightly in 2025, they’re unlikely to drop much below 2024 levels. So, what can you do if you’re struggling with your energy costs? Here are some tips and sources of support.

Submit Regular Meter Readings: If you don’t have a smart meter, make sure to submit monthly readings. This will help you track your usage and avoid estimated bills, especially when prices fluctuate.

Priority Service Register (PSR): If you’re of state pension age or have a long-term disability, sign up for the Priority Service Register. Your energy supplier can offer extra help, like advance notice of power cuts or tailored payment options.

Contact Your Energy Supplier: If you're having trouble paying your bills, get in touch with your energy supplier. They are required to work with you on a payment plan that fits your budget. Prepayment meters no longer come with higher charges, making them a useful option for budgeting.

Apply for Fuel Vouchers or Support Funds: Local authorities may offer free fuel vouchers, and in England, the Household Support Fund is available until March 2025. Wales has the ￡200 Fuel Support Scheme, while Scotland offers help through the Home Heating Support Fund.

Government Support: There are several government schemes that can help, such as the Energy Price Guarantee, Cost of Living Payments, the Warm Home Discount, and Winter Fuel Payments. Contact the Department of Work & Pensions (DWP) or Citizens Advice to see what you qualify for.

Grants: If you’re on a low income or receiving benefits, you may be eligible for grants from energy companies. Options include the British Gas Energy Trust, Scottish Power Hardship Fund, and Octopus' 'Octo Assist Fund.' Search online for the “Energy Funds” to check for other grants and search for energy grants.

Switching for a Better Deal: You can switch energy suppliers, even if you owe money, as long as your debt is less than 28 days old. If you have a prepayment meter, you can still switch if you owe up to ￡500 for gas or electricity. You can switch at any time if on a variable tariff or if you have less than 49 days left on a fixed tariff. And remember, if your switch takes longer than five days, you’re entitled to ￡30 in compensation.

Adjust Room Temperatures: If you have thermostatic radiator valves, you can lower the heat in rooms you use less. It’s a simple way to reduce your energy consumption without sacrificing comfort.

Get Free Insulation: If you receive benefits, you could qualify for free loft or cavity wall insulation under the Great British Insulation Scheme, saving you up to ￡400 a year. The scheme is available for homes with an Energy Performance Certificate rating of D or lower, or those in lower council tax bands.