The Rise of Self-Service Kiosks: Stay Ahead in a Competitive Market

According to Soocial research, 66% of consumers prefer self-service over interacting with staff. 47% believe self-checkout systems make the purchasing process more convenient. The growth in the use of such technologies is clear: over a third of consumers expect an increase in self-service points in the future.

Only 3% of respondents said they never use self-service and don't plan to do so, which means businesses need to implement these cutting-edge solutions to stay competitive and up-to-date with trends.

What is a "Self-Service Kiosk"?

A self-service kiosk is an interactive device that allows customers to independently perform operations: search for products, place orders, pay for purchases, or register services without interacting with staff. Such kiosks are typically equipped with touchscreens, barcode or QR-code scanners, payment terminals, and other interfaces for quick and convenient service.

Why Do Customers Choose Self-Service Kiosks?

1. Speed & Convenience: Customers can independently select products, place orders, and make payments without waiting in line or relying on staff assistance. 85% of buyers believe self-service is significantly faster than traditional checkout. 67% of respondents say speed is the main reason for choosing self-service. 48.7% of respondents use kiosks almost always, depending on the queue length and the nature of their purchase.
2. Order Accuracy: Customers enter their own data, which reduces the likelihood of errors due to miscommunication with staff.
3. Information Accessibility: Interactive displays provide up-to-date information about products, prices, discounts, and promotions, making the shopping process transparent and convenient.
4. 24/7 Availability: The kiosk operates independently of staff schedules, allowing customers to shop and access services at any time.

The underdevelopment of self-service infrastructure is evident in the 41% of respondents who don't use kiosks, citing the lack of such an option. Among regular users, consumers with children are most interested in using self-service (20%), followed by Generation Z shoppers (15%).

Kiosks Improves Service Across All Industries ??

?? Restaurants: Self-service kiosks are being actively implemented to speed up ordering and payment. Customers independently choose dishes and pay, reducing queues, cutting wait times, and lightening the load on staff. This is especially effective in fast-food restaurants, where large volumes of customers need to be processed.

?? Micro-markets: In micro-markets located in business centers or universities, kiosks allow customers to quickly select and pay for products without staff involvement. This provides contactless service and saves time for people making quick purchases.

? Electric Charging Stations: At electric vehicle charging stations, kiosks allow drivers to register, pay for charging, and access information without operator assistance, enhancing convenience and speeding up the process.

??? Hotels: In hotels, kiosks enable guests to purchase products, drinks, and other items without staff assistance, reducing service costs and providing greater autonomy, especially during peak hours or at night.

?? Healthcare: In medical facilities, kiosks are used for patient registration, appointment scheduling, and payment, reducing queues and wait times, and allowing staff to focus on core tasks.

?? Car Services & Gas Stations: Kiosks allow customers to order services like car washes or fuel and pay for them without operator involvement, increasing efficiency and reducing service time.

?? Entertainment Venues & Sports Events: Kiosks allow customers to purchase tickets and order food or drinks, reducing queues and staff workload, improving the overall visitor experience.

?? Public Transport: In public transport systems, train stations, and airports, kiosks allow passengers to purchase tickets, check-in, and access other information, reducing the workload on staff and speeding up the process.

How Samsung Leads the Market ??

Samsung offers the All-In-One Kiosk solution, which allows businesses to quickly implement self-service. The kiosk features a touchscreen, printer, scanner, payment terminal, and runs on Windows OS. A key advantage is its antimicrobial and shock-resistant coating, making it ideal for high-traffic areas like shopping malls, cafes, and restaurants.

Seeing is believing??

Samsung Kiosk Benefits for Business ??

• Increased Upsell Opportunities: Kiosks allow businesses to showcase promotions, offers, and additional products, encouraging customers to buy more.
• Cost-Saving Technology: In times of rising prices and labor costs, kiosks help reduce staff costs while improving service efficiency and speed.
• Flexible & Stylish Design: The kiosk is available in desktop, wall-mounted, and floor-standing models, enabling seamless integration into any space.
• Easy Setup: The Samsung Kiosk is ready for use "out of the box." Setup takes minimal time, making it ideal for small businesses.
• Remote Management: The VXT system allows businesses to manage the kiosk from any internet-connected device.
• Reliability & Durability: The antimicrobial and shock-resistant screen coating makes the kiosk perfect for intensive use in high-traffic locations.

Expand your business capabilities with Samsung’s official partner — DEKOM — a leader in AV & IT integration with 25+ years of experience and over 6,000 satisfied clients worldwide ??

Have questions? The DEKOM team is always at your service!

?? [email protected]

?? 1 (213) 510 08 55

?? https://www.dekom.com/en/