The Rise of AI and Ernest Hemingway
For months, I've been obsessed with understanding AI's impact on the world, especially as it relates to the ITSM community. I can't stop consuming articles, podcasts, and videos – a thirst for knowledge I haven't felt in years. It's driven by excitement for the new and a fear of disruption, both globally and for our careers.
To make sense of it all, I'm collaborating on a thought leadership paper, "AI Augmented ITSM", with the brilliant Robin Hysick (who holds two master's degrees in information systems and behavioural science). Our focus is on the societal impact and how IT professionals can adapt their skills to leverage AI and, more crucially, stay relevant in this brave new world.
When I talk about this, most people and organizations still seem stunned to inaction – either disbelieving the hype or not grasping the scale of the impact. Companies are mostly in a "wait and see" mode, without having established any real AI appropriate usage policies for something that is already in rampant use by millions of people.
One of the most insightful things I've read recently compared AI's disruption to how the character Mike Campbell describes his decent into bankruptcy in Ernest Hemingway's book "The Sun Also Rises," "It happened in two ways... gradually and then suddenly." It's a perfect analogy – AI's been simmering since the '50s, exploding in the last 12 months.
Last night when I woke up in the middle of the night and my thoughts turned to our paper this old quote came to mind:
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"In this world, there are four kinds of people: Those who make things happen Those who watch things happen Those who have things happen to them Those who wonder what happened" – Anonymous
So if you are still in that stunned stage of inaction, please start getting in front of this personally and professionally.
Troy's Thoughts – what are yours?
VP, Research & Development, Author, Industry Speaker
6 个月Hello all, I am glad to share that the paper I mentioned earlier on the post that I co-wrote with Robin Hysick was published yesterday as part of the PinkLink news letter. https://www.pinkelephant.com/uploadedfiles/Content/ResourceCenter/Thought-Leadership/AI-Augmented-ITSM.pdf Hope you find it insightful and useful. Troy & Robin
Divergent Thinking, Communications, Change R&D
6 个月The existential threat to the established order of administratively managed labor for hire will, first of all, not disruptively obsolete nor innovate "soft skills". Instead it will amplify the need for them. Secondly, AI, is an enormous umbrella of a term and should never be responded to as if it is a pandemic with a single point of originating force.. AI will remap the associations of goals to opportunities to competencies to skills. Just for convenience let's call that"GOCS". In a GOCS, the G is in a 1-to-many relationship with Os; an O is 1-to-many with Cs; likewise Cs to Ss. An organization has its own notion of its GOCS, and any prospective member of an organization has their own GOCS. Because of scale differences, a personal GOCS usually links one's "G" to an organization's "Os". But because of AI, organizations will become aware of dramatic changes in their universe of Os. AI is then going to dramatically redefine org expectations about RELEVANT personal competencies. A competency is not a skill; it is an effectiveness in a situation. And with AI, orgs will change all the price tags on the personal competencies. Org Os will not map to personal Gs - rather, to personal Cs. And careers are outcomes, not presumptions.
I help B2B businesses of all sizes be more effective, and efficient with their digital marketing efforts. BE WARNED - I say the quiet things out loud.
6 个月the disruption in IT/SM will be massive and many are blinded
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6 个月I’ve always enjoyed and learned from your thoughts and perspectives, Troy DuMoulin. Looking forward to the paper!