The Right Staff Training Is Vital For Any Companies Growth.

In my last article, I told you about the may subjects that we can speak about, in this edition, I will explain the logistics of how to give a standard of service that is not only acceptable but should be a standard practice in any establishment. Having said that shall we begin?

·      Treat people with challenges with respect and consideration.

·      Use patience, optimism, and a willingness to find a way to communicate are your best tools.

·      Smile, relax and keep in mind that people with challenges want to experience helpful customer service.

·      Don’t make assumptions about what type of challenge or challenges a person has.

·      Take the time to get to know your customers’ needs. Some challenges are not visible.

·      Be patient. People with some kinds of challenges may take a little longer to understand and respond.

·      If you’re not sure what to do, ask your customer, “How May I help you?”

·      If you can’t understand what someone is saying, just politely ask

·      Ask before you offer to help — don’t just jump in. Customers with challenges know if they need help and how you can provide it.

As always you can reach me at michaeldhaines.com 24 hour a day if you have any concerns or you wish to book a speech.