"The Right Guy"

It is important for us as a company to make sure that we are willing and happy to assist our clients in their efforts. Our clients ask us to help them make their facilities better. We are there to listen to them and respond. We are there to use our experience to see the things that are not easily seen and offer suggestions. We are there to help them be safer, more profitable, more trouble-free.

A while back I needed a truck. I picked up a new contract where we would be maintaining, operating, and pigging some pipeline and compressor station assets. We needed another truck to send out in the field so I decided it was a good excuse to get myself a new truck. I sent my truck out to the project and set about to find a good truck. I always try to find a truck that is a year or two old that is in great condition. 

So, I travelled and called, and searched on the internet for the best truck at the best deal. I found myself one evening at a local dealership and a salesperson came out and greeted me. I told him what I was looking for and he brought me to a truck that was next to brand new. It was the current model with only a handful of miles on it, and the price tag was representing such. I repeated what I was looking for and was informed that they just didn’t have anything like that. The truck I was shown was all they had. As I was getting back in my vehicle, I noticed two trucks that looked to be what I was looking for and went back to ask him if they were for sale or not. He laughed and said that yes, they were for sale. He just forgot about them. I asked if I could look at them and he shrugged a little and in a semi-complaining voice said that he would have to go get the keys for them if I wanted to look at them. I told him that I did wish to look at them. The salesperson made no moves. Not toward the trucks, not towards the door to go get the keys, and finally after walking around the trucks and not being able to open the doors I waved goodbye to the salesperson and he let me know that if I changed my mind on the truck he showed me to come back in and talk with him. 

My search continued for the right truck for me. I also did not go back and speak with anyone at the dealership I had previously been at. After finding a few trucks that fit what I was looking for, but just not quite what I wanted I decided to take another stab at that particular dealership. I did not stop to speak with any salespersons. I walked to the back and into the sales managers office. I had only dealt with him once before, but I did remember him as a straight-up person that seemed to be very helpful in seeing that the customer was happy with their decision. I walked in and told him of my previous encounter at the dealership. I did not give any names or anything else, nor did I disparage him. I simply told him that while he might be a great guy and a good salesperson, he just was not the right guy for me to work with.

About 3 feet away from where I was standing was a small group that was also in his office. They were laughing and talking and seemed to be a good-natured group of fellows. The moment I told the manager that the previous salesperson was “just not the right guy,” a hand shot out from the other side of the small group and a young man followed it saying, “I’m the right guy!” He proceeded to introduce himself as Jared asking what I was looking for and how he could help me. He said he thought he had a few that would work for me, but there was one truck in particular that he thought would be perfect. He was right; he had the right truck, and he proved himself to be “The Right Guy.”

Jared was correct in understanding what I told him about what I was looking for. The first truck he pulled up ended up being the truck I purchased. I did not even ask him about the other trucks as this one was exactly what I was hoping to find. He then presented me with a price, that was remarkably lower than what I was expecting, and what my research had shown me to expect. 

Since that day, every vehicle (other than a ’54 Ford Customline and a ’67 Olds 98 convertible) we have purchased in my family has been through Jared. I have purchased other trucks for work and for my operators from his as well. Jared has never treated me any different than he did the first day when he reached out through the crowd and introduced himself as “The Right Guy.”

Being “The Right Guy” is how you earn a client’s business. It is how you keep them coming to you for their needs. Since I found “the right guy” for purchasing vehicles I have not even considered going elsewhere. I know I can trust him and he will always treat me well. I do not have to waste time, money, efforts, or anything else I hold of value searching around. 

Willets Midstream Services wants the opportunity to reach out from the crowd and introduce ourselves. We are “The Right Guy” for your industry needs. 

(we also have “The right Gal”, but I am letting the title stick with the story and the person that coined it)