RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin

In a world where customer expectations are skyrocketing, businesses are under constant pressure to not just meet but exceed these demands by making their services as accessible and user-friendly as possible. On this episode, I had the pleasure of hosting David Avrin , a renowned speaker and consultant in customer experience and business strategy, who shared his invaluable insights on making businesses "ridiculously easy to do business with."

David Avrin

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured in thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.

https://www.instagram.com/therealdavidavrin https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw https://www.dhirubhai.net/in/davidavrin https://www.facebook.com/DavidAvrinFans

A Deep Dive into the Episode

Throughout our discussion, David touched upon several critical aspects of customer service and business strategy that are essential for today’s businesses to thrive. Here are the main topics we covered:

Adapting to Customer Expectations

David stressed the importance of adapting to the changing landscape of customer expectations, highlighting how businesses need to evolve to stay relevant.

Balancing Digital and Human Interactions

In our technology-driven world, David provided strategies on maintaining a balance between digital advancements and the indispensable human touch in customer service.

Future-Proofing Your Business

Looking ahead, David offered advice on how companies can innovate their operations to remain the preferred choices for their customers.

3 Key Learnings from the Episode

1. The Critical Nature of Adaptation: Businesses must continuously adapt their strategies to align with the evolving expectations of their customers.

2. The Importance of Balance: Leveraging technology while maintaining human interaction is crucial for creating meaningful customer relationships.

3. Innovation as a Necessity: Future-proofing business operations is essential for sustainability in an increasingly competitive marketplace.

The 3 Best Quotes from David Avrin

1. "What we say about ourselves is important, but it's less important than what others say about us."

2. "Being just good enough isn't enough; you have to be preferable."

3. "Make it ridiculously easy to do business with you, and you will stand out."

Chapters

- 00:00 Game Start

- 01:22 Introduction of David Avrin

- 03:05 Why Businesses Need to Adapt

- 06:20 Strategies for Becoming Preferable to Customers

- 09:58 Future Trends in Customer Experience

- 13:04 David Avrin’s Personal Customer Experience Stories

- 17:28 Q&A with David Avrin

- 23:38 Proactive Customer Service Examples

- 26:29 Looking Ahead: The Future of Customer Experience

David's Golden Nugget

David’s response to how companies should adapt to changing customer expectations over the last 10 years was particularly striking: "You adapt or you die." This encapsulates the relentless pace of change in the business world and the critical importance of agility in customer experience strategies.

Conclusion: Why This Episode Is a Must-Listen

For any professional involved in customer experience, marketing, or business strategy, this episode offers profound insights and practical advice that can immediately be applied to make your business more accessible and appealing to customers.

Listen to the full episode on your preferred platform:

- Apple Podcasts: https://apple.co/3qYr4nh

- Spotify: https://bit.ly/3GhCGXeCXGK

- YouTube: https://www.youtube.com/@cxgoalkeeper

Your feedback is precious. After listening, please leave a comment, share your views, and engage with us to help improve our content. Let’s continue the conversation and drive the future of customer experience together!

Visit the Podcast Page: https://www.cxgoalkeeper.com/Podcast

About me: https://www.cxgoalkeeper.com/Aboutme

Thank you for reading and I hope you enjoy the episode as much as we did creating it!