Revolutionizing a Leading University’s Payment Landscape: A Seamless Transition to Online Transactions

This leading university in Colombo is renowned for its academic excellence and cultural richness. With a long-standing legacy, it has always been a nurturing ground for curious minds and a hub for diverse talents.?

Universities worldwide face the challenge of modernizing payment systems to enhance student experiences. Recognizing this, the university consulted ZILLIONe to eliminate the limitations of their manual payment processes and embarked on a journey to transform their financial transactions.?

In today’s rapidly changing academic environment, staying ahead is crucial for smooth operations and a better student experience. In this blog, we explore the challenges faced by the university, the solutions implemented, and the significant outcomes achieved through the adoption of an online payment portal.?

Customer Situation?

The university struggled with a labour-intensive manual payment process. Students had to visit the bank to make payments and then mail the payment slip. This was followed by manual verification and entry into the university's SAGE ERP system, leading to delays, errors, and the risk of incorrect payments.?

Solutions:?

• Implementing a user-friendly online payment portal for real-time transactions.?

A Visionary Leap into Digital Transactions - Recommended Strategy?

To address these challenges, the ZILLIONe team developed a comprehensive strategy. The key component was creating an online payment portal.?

• A user-friendly online payment portal platform for real-time transactions through People's Bank's payment gateway.?

• Accepts various payment types beyond course fees, including conference fees, application fees, library fees, and more.?

• Automatic updates and real-time data synchronization with SAGE ERP.?

• Enabling of reporting tools for efficient tracking and management of financial transactions.?

Business Outcomes?

Implementing the online payment portal transformed the university’s financial processes, leading to several notable outcomes. The new online portal led to a 50% reduction in administrative workload and a 90% improvement in payment processing times, according to university staff. Here is a breakdown of the successful business outcomes:?

• Real-time online transactions improved user satisfaction, providing a seamless experience for both students and other stakeholders.?

• The portal’s functionality proved crucial during the COVID-19 lockdowns, ensuring uninterrupted financial operations.?

• Reduced administrative burden and improved staff productivity.?

• Reporting tools provide valuable insights for informed decision-making.?

Highlights?

• Seamless Integration with SAGE ERP: The online portal integrated seamlessly with SAGE ERP, ensuring accurate and real-time updates without manual intervention.?

• Bank Payment Gateway Integration: Integration with People's Bank's payment gateway facilitated secure and efficient online transactions.?

• High Transaction Volume: The portal successfully processes thousands of transactions daily, proving its reliability and scalability.?

• Years of Uninterrupted Operation: Since its launch in 2017, the portal has operated seamlessly with no downtime.?

The transition from manual payment processes to a sophisticated online payment portal has positioned the university at the forefront of technological advancement. This transformative initiative not only addressed the challenges of manual processing but also set the stage for enhanced efficiency, student satisfaction, and operational resilience, even during unforeseen challenges like the COVID-19 pandemic. This university’s success story is a testament to the powerful collaboration between technology and academia, fostering a future-ready institution.?

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