Revolutionizing In-Room Dining: How AI is Elevating the Hotel Guest Experience

In-room dining has long been a staple of the hotel experience, offering guests the convenience and luxury of enjoying a meal or a drink in the comfort of their own room. I know I love to take advantage, especially when traveling with my wife. Nothing better than some bubbles and an omelette on a Sunday morning in our robes. However, the traditional in-room dining model has its limitations, particularly when it comes to beverage offerings.

As a VERY frequent traveler for years as a supplier, I've encountered my fair share of in-room dining experiences. On a recent trip to a high-end hotel in New Jersey, I found myself craving a nightcap after a long day of meetings. I opened the in-room dining menu, only to find a limited selection of generic cocktails and a handful of uninspired wine options. The descriptions were vague, and there were no recommendations or pairing suggestions to guide my choice. But, I knew that the restaurant downstairs had a killer beverage menu.

This is a common pain point for hotel guests. In-room dining menus are often an afterthought, limited by the high cost of printing and the logistical challenges of updating them frequently. As a result, beverage offerings can become stagnant and fail to showcase the hotel's full range of options. Moreover, in-room dining staff may lack the specialized knowledge to guide guests through the menu and make personalized recommendations.

But what if there was a way to revolutionize the in-room dining experience, particularly when it comes to beverages? Enter Preferabli, the AI-powered tool that transforms any hotel's in-room dining menu into a dynamic, interactive experience.

With Preferabli, guests simply scan a QR code on the menu and are instantly transported to a curated selection of beverages tailored to their preferences. The software takes into account factors like taste profile, price point, and even the time of day to suggest the perfect drink for any occasion. And because the menu is digital, it can be updated in real-time to reflect changes in inventory or seasonal offerings. Have some slower moving items from the pool in September, put them in the IRD menu as options. All you need to do is update the options online.

But Preferabli isn't just a benefit for guests. It also empowers in-room dining staff to become instant beverage experts, armed with the knowledge and confidence to make personalized recommendations and upsell effectively. And for hotels, Preferabli represents a cost-effective way to elevate the in-room dining experience and showcase the full range of their beverage program.

The future of in-room dining is here, and it's powered by AI. What is your favorite IRD experience? #InRoomDiningRevolution #HotelTech #BeverageInnovation