Revolutionizing HR Management: Acerta and AE's Digital Assistant Alix

Introduction: A New Era of HR Solutions

In the complex world of payroll calculation and employment contracts, employers often find themselves entangled in administrative tasks, diverting their focus from their core business. Acerta, a leading HR service provider, recognized this challenge and partnered with AE to create a revolutionary digital assistant named Alix. This article explores the development, functionality, and impact of Alix on employers and HR management.

Meet Alix: Your New Digital HR Assistant

Alix is not just a tool or a chatbot; it's a 24/7 digital assistant that proactively supports employers. With personalized advice and reminders, Alix is designed to make HR tasks as easy as possible. Here's an introduction to its features:

• Proactive Messaging: "Dear employer, one of your temporary contracts is expiring. Would you like to extend, terminate or draw up a permanent contract?" This is an example of Alix's proactive approach.
• Complex Payroll Simplified: Alix assists clients with intricate payroll administration, providing a more efficient way to handle these tasks.
• Personalized Support: Alix offers personalized advice in 23 different situations, including expiring contracts, new hires, payroll processing, and more.

The Creation of Alix: A Collaborative Effort

Launching a digital assistant like Alix is no small feat. It required the right specialists and close collaboration between Acerta and AE. Here's how they made it happen:

• The AE Team: Comprising a product manager, delivery lead, architect, analysts, developer, and test coordinator, the AE team brought all the required skills and experience.
• Complex IT Architecture: Connecting various systems inside and outside the company was a significant challenge. The orchestration layer ensured an outstanding user experience.
• Immediate Value Addition: Alix was launched with five simple use cases, providing proper help from day one.

Alix in Action: Real-World Impact

Alix has already made a significant impact on employers, offering a full-service solution for payroll and personnel administration. Here's a look at the results:

• High Adoption Rates: 30% of employers liked clicking on Alix's advice, and 86% indicated that Alix was able to support them.
• Efficiency Gains: Alix's role is being expanded, enabling employers to achieve even more efficiency.
• Magical Mix of Personal Contact and Digital Tools: Alix complements the support provided by account administrators, freeing them from administrative tasks to assist clients better.

Conclusion: The Future of Alix and HR Management

Alix represents a significant step forward in HR management, providing a seamless blend of personal contact and digital innovation. With no limits to its future capabilities, Alix is set to redefine the way employers handle HR tasks. The successful collaboration between Acerta and AE demonstrates the potential of digital innovation in transforming traditional business functions.

The Alix project stands as a testament to the power of cooperation and innovation. It not only simplifies complex HR tasks but also adds value to the client experience. As Sofie Michiels, Head of Product Management Payroll at Acerta, aptly puts it, "The sky is the limit in this story." The multidisciplinary AE team's great job has set a new benchmark in HR solutions, making Acerta a leader in converting data into a competitive advantage, all while maintaining an extremely personal service.

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