Revolutionizing Customer Service with AI: A Solution for Broken Dealer Phones

The dealer phones are currently broken, and customers are not receiving the level of service they expect from the service department.

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In the past, watching a TV show or movie required scheduling your day around the broadcast time. Blockbuster and similar services offered some flexibility, allowing you to rent and watch at your convenience, but there were still limitations such as availability and return policies. Today, services like Netflix provide instant access to a vast library of content, available anytime and anywhere.

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Our customers are seeking this same level of convenience from our service department. They want to schedule appointments at any time, from the comfort of their homes, but our current phone system is failing them. Most dealers have two phone options: calls during operational hours are routed to service advisors, who may be busy with other customers, or to a BDC for service, which can handle calls well but faces peak times that create bottlenecks. Additionally, the mood of our employees can affect the quality of service, as a single difficult call can impact subsequent interactions.

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Operational hours and staffing limitations further complicate the situation. Customers have limited time to make appointments and want the flexibility to call at any time, any day of the week.

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How can we address this?

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Technology offers a solution. An AI-powered system can connect customers with your appointment scheduler according to your dealer's rules, 24/7, 365 days a year. This AI doesn't have mood swings, works around the clock, and can handle multiple customers simultaneously.

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Let's fix the broken phones today. Please give me a call or send me an email.

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#Service #Automotive #AI #Solera #Sales #Fixedoperations