Revolutionizing Customer Experience with AI SaaS, Building Loyalty, and?Driving?Growth

AI is a term that is getting popular by the minute. And with the number of things it can do, AI has every right to be famous. Artificial Intelligence is a concept that originated back in the 1950s but it gained popularity in recent years. It takes a person to be living under a rock for him to not know about AI SaaS. Statistics show that it is going to become a 500-billion-dollar industry by the end of 2024. And with more and more advancement and the formation of personalized AI, this goal is not far-fetched anymore.

ChatGPT, a notable gift of AI is one of the most used AI SaaS programs nowadays. Helping individuals, agencies, and businesses alike, in making customer experience, reviews, and engagement better. Let’s discuss why artificial intelligence is becoming so popular.

AI and SaaS might seem complicated and boring but they are quite the opposite, let me explain. Artificial Intelligence is a technology that helps in analyzing and providing solutions to various problems. The tasks that require human intelligence are now being done by Artificial Intelligence.

Intelligence is simply explained as the ability to learn, adapt, improvise and find solutions. With technology, humans have found a way to make computers intelligent enough so that they can do multiple tasks without the help of humans. This technology is now named as AI.

What is AI SaaS?

Software as a service (SaaS), is also a relatively new term. It means the use of applications without the need to download and install them. Using the cloud as a medium many companies provide AI SaaS and web applications that make the use of AI and provide desired results to the clients.

AI SaaS is a major help to businesses, how?

Yes, you read it correctly, artificial intelligence is a major help to modern-day businesses. With the incorporation of AI, many businesses are improving and gaining an edge in the race for success. The workload of hundreds can now be managed by only one AI. It can make the customer experience of your clients much better and do more. The following is a list of things that an AI is doing for businesses:

Customer Experience:

Let AI answer customer’s queries. AI SaaS can be developed in a way that it provides answers to different questions automatically. Research has shown that multiple businesses have decreased the response time and increased positive feedback from their users.

One case study has proven this fact as the developers at B2C Ecommerce developed an AI named AnsweriQ which enables the AI to answer multiple questions at once and when deployed AnsweriQ decreased the time of order cancellation process from 5 to 7 minutes to only 30 seconds. This just proves how powerful and beneficial an AI can be when integrated into a business.

Analyzing:

One of the most important but hectic and time-consuming processes is analyzing. AI can do this process much faster than humans. It can analyze find anomalies and rectify them as well. These things alone make AI a must-have for businesses. With this companies can focus on more important tasks.

Recruitment:

One of the most important jobs in a company is HR. As it helps in finding good employees for the company. HR can find unpolished gems making it a huge helping hand for the company or it might recruit someone entirely unfit for the company. In both scenarios, the workload of recruiting new employees is a difficult task for the entire HR department. But it can be made easier with the help of AI.

AI can analyze and filter out candidates that are good for the vacancy based on the requirements, answers, and needs of the business. If you think that this task is not for AI, then the folks at ResearchGate might differ. The case study done by the researchers of the University of Debrecen proves that AI can help simplify the recruitment process by a lot.

Engagement:

Client satisfaction is a major boost to any business. Many businesses offer good products but fail to provide a good customer experience. AI can help you retain the feedback you want. By using AI for engagement purposes, you can make the overall experience for your users much better as AI can provide responses to your clients much faster and accurately than a human loaded with work. Yes, and this is also proved by xFusion and their research. This shows how an AI can provide users with better customer service and why you should consider incorporating it into your business as well.

Personalized:

With 60% of businesses now using AI as a helping hand in their businesses it is no longer a doubt that AI helps businesses achieve success and get positive customer reviews. And AI can be personalized to its user’s needs as well. Intelligence also means the ability to learn and AI can be taught the task or responses you want it to give. And it’ll work just the way you want. Take Google Assistant, Alexa, or Siri for example, if you ask them about the weather, they’ll tell you about the weather.

Conclusion:

Artificial Intelligence and Machine Learning are the way to go if you want to gain success. How can you add AI to your business is the question you should be asking yourself. And it is the right question. This is why at Trixly we are helping you step foot into the future with the help of AI SaaS and AI-related web applications.

Write down your expectations and tasks you want an AI to do and reap the benefits of good customer experience by integrating AI into your business.