Revolutionising IT: Katrina Macdermid's Vision for Human-Centred Service Management
Chukwudi Ogoh
Learning Experience Manager | Establishing Strategic Relationships with Senior University Leadership | Elevating Company Credibility and Product Awareness
Happy 2024! As we step into a new year, it's time for a paradigm shift in the IT industry. In this episode, I had an enlightening conversation with Katrina Macdermid —an entrepreneur, award-winning author, and a trailblazer in IT leadership. We explored the revolutionary concept of humanising IT, which Katrina believes is a game-changer for the entire industry.
Why Katrina Macdermid?
Katrina isn't just an IT leader; she's a visionary challenging the status quo. Her extensive industry experience and qualifications as an ITIL master make her a reliable guide for anyone seeking to navigate the evolving landscape of IT. Follow her work and engage her services to stay ahead of the curve.
The Dilemma in IT Service Management:
Katrina dives deep into the challenges faced by IT professionals. She explains why traditional IT service management is no longer effective and how the current approach, viewing 'the user' as singular and undifferentiated, undermines the success of IT teams within organisations.
Creating a Human-Centred Approach:
Katrina sheds light on the core dilemma in IT service management—lack of a framework for human-centred practice. She discusses the rigid ticket lodgement system that lacks empathy, leading to user frustration. Learn about budgetary constraints and how they can be reconciled in the new paradigm.
Steps Towards a Human-Centred IT Future:
Discover the steps the IT industry and business leaders can take to create a more human-centred approach to IT service management. Katrina shares insights on maintaining good governance while bridging communication gaps between IT and stakeholders.
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?? Watch the Video to Learn More:
Don't miss the full conversation with Katrina Macdermid on 360ed.tv! Explore her vision for human-centred IT design and gain valuable insights into reshaping the future of IT service management.
?? Join the Revolution:
The time for change is now. Watch the video, engage with the insights, and be part of the revolution in IT service management. Katrina Macdermid is paving the way for a more empathetic, user-focused, and efficient IT future.
?? Stay Connected:
Follow us on 360ed.tv for more thought-provoking conversations with industry leaders. Subscribe to our channels and join the dialogue on reshaping the future of IT in 2024 and beyond.
Ready to embrace a human-centred IT revolution?
Tune in, learn, and be part of the transformation.
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