4 Technologies Driving Productivity and Profitability

As the Field Service industry continues to grow, organisations are investing billions in technology to drive innovation and improve efficiency for their 20 million field technicians around the world. Digital transformation is becoming possible with the help of four technologies: mobile devices, drones, wearables, and the Internet of Things (IoT). These technologies are helping companies increase margins, improve customer loyalty, and generate more revenue.

Mobile Devices

Mobile devices have become essential in transitioning from manual, time-consuming service operations to more productive tasks. Mobile access to business data eliminates the need for mountains of paper and allows workers to access information from anywhere, anytime, freeing up time for more critical tasks. Mobile solutions also provide field service technicians and engineers with intuitive and seamless user experiences, improving user adoption and optimising time and effort.

Drones

Drones are becoming increasingly necessary in the field, especially in remote and hard-to-reach areas. They can be used to map pipelines, survey lines, and monitor right-of-way. Drones are also useful in predicting potential safety hazards before sending technicians on-site, saving companies costly field visits.

Wearables

Wearables have the most significant impact in the field service industry, improving and capturing connected data. Smart glasses and head-mounted tablets provide cost savings, enhanced customer experiences, and increase employee productivity by enabling hands-free transactions and allowing employees to interact with rich data while freely roaming in the field.

IoT

The Internet of Things (IoT) is transforming the field service industry by allowing companies to locate and maintain assets via real-time alerts and sensors. With an expected 38 billion connected devices worldwide by 2025, companies can find bottom-line value from IoT devices and services. However, this will only occur when their IoT devices seamlessly interact with SAP back-end systems, which will improve overall asset utilisation.

These four technologies are revolutionising the field service industry, providing companies with the tools to increase margins, improve customer loyalty, and generate more revenue. As digital transformation continues to accelerate, it is essential for organisations to invest in these technologies to remain competitive in the market.

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