In a ground-breaking collaboration, Jaybro and Radaro are reshaping B2B logistics by embracing customer-centric last-mile strategies traditionally associated with B2C operations. This partnership showcases the successful integration of Radaro's innovative technology by Jaybro, marking a paradigm shift in supply chain digitisation and transparency.
- Real time visibility over fleet: Jaybro partnered with Radaro to enhance last-mile operations. Previously operating in silos, the collaboration streamlined coordination between 18 sites Australia-wide, offering real-time visibility, reducing fleet dependency by 6%, and optimising routes for improved efficiency.
- Customer Experience: Radaro’s facilitated digital implementation has allowed Jaybro to meet and exceed consumer-like expectations for real-time visibility and transparency. Precise ETA details, real-time tracking, and direct communication between drivers and customers resulted in streamlined processes, reduced manual interventions, and enhanced transparency.
- Digitisation of Workflow: Radaro's platform digitised end-to-end workflow processes, providing comprehensive insights and supporting data for driver collections and drop-offs. Smartphone app-enabled drivers updating statuses in real-time is expected to result in a 60% reduction in personnel resources for dispatch management operations across Jaybro's 18 national sites.
- Delivery In Full, On Time (DIFOT): Leveraging Radaro's configurable modules, Jaybro achieved a 6% reduction in reliance on contracted fleet resources within the initial three months. Strategic task allocation based on job deadlines, load capacity, and operational areas improved DIFOT measures and customer satisfaction.
- Customer Service: Radaro's suite of customer care capabilities centralised visibility for handling escalations, providing real-time insights into infield issues. The platform streamlined dispute resolution, improved address accuracy for trade sales teams, and contributed to maintaining a comprehensive audit trail.
- Strategic insights for success: Jaybro swiftly adopted Radaro's BI platform, providing real-time aggregate operational data. This led to the development of team member incentives, fostering cultural motivation, and enhancing customer experience through friendly competitions and a dynamic work environment.
- Agile Implementation and ROI: During a two-month pilot phase, Jaybro witnessed tangible benefits and immediate ROI, with a 6% reduction in fleet dependency. The streamlined onboarding process and minimal training requirements ensured seamless implementation and user empowerment.
The partnership between Jaybro and Radaro represents a transformative journey towards excellence in B2B logistics. As businesses focus on the last mile, this collaboration sets the standard for innovation, efficiency, and customer-centricity in B2B logistics.