Revolutionising B2B Last Mile: Jaybro and Radaro Transforming Business Logistics

In a ground-breaking collaboration, Jaybro and Radaro are reshaping B2B logistics by embracing customer-centric last-mile strategies traditionally associated with B2C operations. This partnership showcases the successful integration of Radaro's innovative technology by Jaybro, marking a paradigm shift in supply chain digitisation and transparency.

Key benefits achieved:

1. Real time visibility over fleet: Jaybro partnered with Radaro to enhance last-mile operations. Previously operating in silos, the collaboration streamlined coordination between 18 sites Australia-wide, offering real-time visibility, reducing fleet dependency by 6%, and optimising routes for improved efficiency.
2. Customer Experience: Radaro’s facilitated digital implementation has allowed Jaybro to meet and exceed consumer-like expectations for real-time visibility and transparency. Precise ETA details, real-time tracking, and direct communication between drivers and customers resulted in streamlined processes, reduced manual interventions, and enhanced transparency.
3. Digitisation of Workflow: Radaro's platform digitised end-to-end workflow processes, providing comprehensive insights and supporting data for driver collections and drop-offs. Smartphone app-enabled drivers updating statuses in real-time is expected to result in a 60% reduction in personnel resources for dispatch management operations across Jaybro's 18 national sites.
4. Delivery In Full, On Time (DIFOT): Leveraging Radaro's configurable modules, Jaybro achieved a 6% reduction in reliance on contracted fleet resources within the initial three months. Strategic task allocation based on job deadlines, load capacity, and operational areas improved DIFOT measures and customer satisfaction.
5. Customer Service: Radaro's suite of customer care capabilities centralised visibility for handling escalations, providing real-time insights into infield issues. The platform streamlined dispute resolution, improved address accuracy for trade sales teams, and contributed to maintaining a comprehensive audit trail.
6. Strategic insights for success: Jaybro swiftly adopted Radaro's BI platform, providing real-time aggregate operational data. This led to the development of team member incentives, fostering cultural motivation, and enhancing customer experience through friendly competitions and a dynamic work environment.
7. Agile Implementation and ROI: During a two-month pilot phase, Jaybro witnessed tangible benefits and immediate ROI, with a 6% reduction in fleet dependency. The streamlined onboarding process and minimal training requirements ensured seamless implementation and user empowerment.

The partnership between Jaybro and Radaro represents a transformative journey towards excellence in B2B logistics. As businesses focus on the last mile, this collaboration sets the standard for innovation, efficiency, and customer-centricity in B2B logistics.

You can read the full Jaybro story here.