Reviving your Order Management System

Retail is among the most disrupted industries with consumers researching, browsing and buying across an array of touch points, they are more empowered today than ever before and are now accustomed to getting what they want, when they want it and at a location of their choosing, all the while expecting positive experiences.

To win and retain these customers, retailers are now adopting the omni-channel commerce strategy, that creates an integrated experience with customers across online and physical touch points. Allowing retailers to drive new levels of loyalty, profitability and operational efficiencies.

In this hyper-connected world, delays in order handling and fulfillment can result in loss of loyalty, loss of repeat orders and even is loss of customer to competition. Isolated legacy systems are failing to provide a single view of stock availability and meeting these real-time demands.

New age solutions tap into connected world with connected solutions, like OrderVu from Tech Mahindra that enable real time orchestration of product fulfillment, keeping all workflows engaged and focused on driving delight.