Reviews

I love reading through the vast amount of reviews that come in every day, as it is such a great reminder of the good work you all are doing and the families that we are helping. I read the below review on Kraig Spence this morning:

“Kraig has been our go to guy for our mortgage twice now and we are so satisfied. Even amidst the COVID and Quarantine challenges we still closed with a rate we were very pleased with and a monthly payment that meets our financial goals. He is great at listening to our financial goals and makes sound recommendations based on the long term perspective. The online comparison tool is also very helpful to giving us knowledge about how our decisions will impact the bottom line.“

So many things jumped out at me when I read this:

1.  Listening. Asking great questions is better than giving fast answers. The truth is revealed only through peeling back the layers. 

2.  Mortgage Coach. Using Mortgage Coach to present options helps people understand and feel cared for, no matter their personality style. It shows that we are professionals that care enough to take the time to make sure they understand their options. 

3.  The long game. We believe in helping families get on a path to the “Real” American Dream of debt-free homeownership. That’s the long game, and this family feels good about how we served them in that regard. 

4.  Teamwork. It takes the whole team from HR and IT to Capital Markets and Operations to serve our families well. Everything needs to work together to cause a family to feel great about the advice, the process, and the result. 

Then I read this verse.

Be humble, work together, look out for others. 

It’s awesome to see when our work truly reflects how God calls us to act. Great job!

Great work, team!!