Review of Lunarpages.com
Colin Durrant
Guiding you to operate at your highest self | Find Your Purpose Coach | Best selling Author | Speaker | Podcaster | ADHDer | Cybersecurity expert & trainer
I think it is important when you have a particularly bad experience that you warn other people about the potential pitfalls. After doing some homework I noticed that many other customers have had a similar experience as myself. If I was the only one then fair enough but this is not the case.
In a nutshell, one of our clients has 3 websites hosted with lunarpages.com. The sites have pretty much been fine and we were planning on pulling them over to our own platform in the next few weeks as the hosting was expiring. However, we ran into a few problems.
Firstly, their support team installed a depreciated version of captcha on all 3 sites. i.e. ver 1 which was actually depreciated in 2016. From what we can tell, this was installed recently which then blocked access to the back end of the sites (WordPress).
After much persuasion, we got them to put the sites live again so that we could secure them properly which I duly did. Installing Wordfence and IP-Geo to protect the sites from malicious attacks.
Everything was fine again for a week or so until suddenly all the sites went offline again. Requesting help from their support, we were informed the sites were suspended due to high resource usage, i.e. 2% memory and 3% CPU usage. However, looking at what they sent me, this dated back to January 2018. So the sites have literally been working fine until June 2018 and they suddenly suspend all the sites based on resource usage back in January. And whats worse, they don't see the problem with this.
The sites had not been suspended previously as we had been working on them. A few more pointless conversations with their support and we are pretty much ready to give up and start again. New domains, new web host, new websites. It is horrific that a customer is forced to take this path due to the horrendous incapacity of an organisation.
After hearing we wanted to leave, they were distressed and wanted to organise a phone call to understand where they went wrong and what they could do better. I mean, if you do web hosting and you don't see any problem with what I have written above then you really need to choose a different career path.