Review of 2024 - Highlights - Part II
Descartes Systems UK Ltd
Global leader in providing on-demand, Software as a Service solutions for logistics-intensive businesses,
Over the past year we have?highlighted ways of improving your fleet’s delivery productivity to reduce costs and?emissions whilst improving customer service and profitability.?
In this month's Part II newsletter we look back at some of the most popular stories and articles you may have missed in the past year.?
Reduce your fleet’s CO2 emissions and save money?
Discover 7 tips for reducing your fleets' CO2 emissions and understand how by decarbonising your fleet you can make significant savings in operational costs.?
Annual home delivery consumer sentiment study
The study revealed that consumers in every demographic are increasing the volume and frequency of their online purchases, but 67% of those surveyed encountered delivery problems.??
Uncertainty and delivery anxiety impact customer experience?
Whether it's the unpredictability of a delivery service, or the lack of communication during critical moments during the delivery process, uncertainty can significantly impact how customers perceive and interact with a retail brand.??
As home deliveries increase, understanding how uncertainty affects customer experience and implementing strategies to mitigate its effects are essential for home delivery businesses and retailers aiming to foster long-term loyalty and future sales.??
The art of procuring logistics and supply chain software?
Procuring any kind of logistics software can be a complex process, with several challenges and potential risks to overcome.?
To aid this process and help better inform procurement teams Descartes recently held a webinar in association with Logistics Business website, and Phil Turton*, owner of Viewpoint Analysis titled Logistics Software – Beyond the RFI & RFP. The art of mastering logistics software selection and procurement.?
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Home delivery sustainability
In today’s environmentally conscious world, consumers are increasingly prioritising sustainability. However, economic pressures are impacting their willingness to pay a premium for eco-friendly delivery options.??
This presents a unique challenge: how to best meet consumer demands for sustainable delivery options whilst also managing and reducing operational cost???
The Descartes 2024 Home Delivery Sustainability Report provides valuable insights into this complex issue. ?
Key Findings:??
Overcoming peak season challenges?
This past holiday season will have likely tested your delivery operations to the max.??
While supply chain disruptions and economic fluctuations are largely outside your control, optimising the last mile of delivery is an area where a real difference can be made. Focusing on efficient fulfilment processes and providing a seamless customer experience minimises the impact of those external factors and builds a more resilient operation for future demand.?
Descartes’ blog – Peak Season Challenges for Retailers highlights several strategies to improve delivery performance, but particularly for the peak season:??
● Levelling Out Demand: Encourage customers to choose a delivery option that fits with your capacity, rather than just next day.?
● Embedding Predictability: Implement real-time capacity planning tools to accurately assess your delivery resources and only present customers with achievable delivery options at the point of sale.??
● Confidence Through Communication: Provide customers with communication throughout the delivery process instilling confidence in your company and reducing inbound queries.??
If you wish to discuss any of the above items in more detail please contact us by email at [email protected] or by visiting our website and completing our Contact Us form.??