Revenue Manager, Wroclaw

Position Summary:

Responsible for implementing tactical & operational efforts, which drive and optimize profitable revenue to mainly the hotel rooms division, and potentially on other streams: MICE, spa & other ancillaries.

This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates/revenues and long-term customer satisfaction.

Ensure that inventory, pricing, distribution strategies and reservations standards are monitored to support the overall revenue goals of the hotel, in accordance with the brand's recommendations.

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Duties and Responsibilities:

• Supports the hotel management efforts in the strategic planning, marketing plan and budgeting processes.
• Participates in the preparation of the annual topline budget for approval and track achievement for rooms division, but also for other revenue streams: rooms, F&B, MICE, Spa & other ancillaries.
• Monitors transient and group book pace to determine pricing and availability controls for all reservation distribution sources.
• Monitors key indicators of hotel performance. Chairing and preparing analysis & materials for the weekly revenue strategy meetings.
• Tracks and analyze competitive set pricing and yield strategies, gaining the ability to predict the competitive set reaction to changes in the marketplace.
• Produces and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Monitors third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand.
• Works with Business Development Director and commercial team to encourage strategic selection of the right piece of business, determine effective and engaging offers.
• Supervises the Reservations team and works with Front Desk to ensure the highest level of guest service is maintained while maximizing profit.
• Revenue Culture: Liaises with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.
• Maintains and improves rate standards, policies, and procedures.
• Acts as a functional supervisor to reservation team (“RM apprentices”, reservation desk).

Prerequisites:

• Communicates clearly and consistently to ensure a common understanding (in English and Polish)
• Seeks opportunities to self-develop and is detail minded, highly organized and time efficient to ensure goals are met
• Is aware of market trends and understands the strategic plans of the business
• Is proactive in making decisions and considers creative solutions to operational problems
• Uses knowledge of the business to identify opportunities for business improvement and suggests innovative solutions
• Understands financial data and the operations of their own and other departments
• Keeps up to date with available information and is aware of economic and local issues impacting the room revenue of the hotel
• Leads Revenue Management aspects of strategic planning, marketing planning, budgeting processes, and tactical initiatives across rooms division (e.g., analyzes for optimal customer mix and applies findings)
• Optimizes the room revenue in the business scope, by creating accurate forecasts and monitoring the room revenue performance of the hotel (by distribution channel, segment, seasons, day patterns…)
• Has a sound understanding of RM & Pricing offers in the business scope (specific region, brand, segment...) and beyond (global offers). Builds a RM & Pricing offers’ value proposition for the rooms division of the hotel
• Has good command, administers and is recognized as a master user of RM, Pricing & Distribution systems, and data/analytics applications
• Promotes Revenue Management & Pricing practice and application in the hotel by spreading RM culture, coaching colleagues, communicating to the teams, and delivering key presentations

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Experience:

• At least 2 years of experience in a full-time Revenue Management position in hospitality or another industry
• Experience/exposure in the hotel operations and/or in luxury operations
• Graduate degree in university or school
• Analytical approach to problem solving, strategic thinker
• Strong numerical reasoning
• Good business acumen
• Ability to work cohesively as part of a team
• Demonstrate good communication skills both verbally and in writing
• Composed and confident in dealing with luxury clientele
• Command of PMS, CRS, GDS & channel management systems
• Good level in Excel and database management
• Command of IDeaS Revenue Management Software
• Good knowledge of revenue, pricing, market intelligence digital platforms

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Benefits:

• Medical package
• Team Member Restaurant
• Accor Employee Rate
• ?Be our Guest” – free stay in The Bridge with family members
• Discounts on SPA and Craft Restaurant
• Free bicycle parking