Revealed: What it really means when insurance has a digital platform

Insurance getting a digital platform has been a life-changing innovation for many. Processes that previously had to take days and a long paper trail to complete can now be done in a simple click. The great shift to digital has helped insurance companies become more accessible to those who need it.

One digital success story is that of Generali Philippines Insurance, where the shift to digital is in line with the company-wide strategy for accessibility and sustainability. Digital platforms for insurance meant streamlined processes, which means less waiting, less paperwork, and less all-around waste. This is what Generali Group has achieved:

24/7 Call – A – Doc ?Service via GenConnect mobile app

This service allows Generali clients to talk to a doctor anytime and anywhere via the mobile app. This feature can also be used for non-emergency services, and there is no need to report to a clinic or hospital first to avail of this. Doctors may also be accessed through hotlines for both landlines and mobile phones across the Philippines.

Access to services without the need for a card

Use of the app of one’s mobile phone is as good as the beneficiary card, as it should be. Generali’s GenConnect app also allows one to request an LOA for health check-ups, access 24/7 Telemedicine service and even help with filing and tracking reimbursements for medical bills. Insurance products with Generali are now much easier to manage than before.

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Digital Solutions for Partners

Accessibility is not just a feature of clients, it extends to Generali’s partners in HR and healthcare. The GenPortal web service allows client HR professionals to get access anytime, and also allows secure access in enrolling beneficiaries and posting payments. The same goes for their healthcare providers with GENNETWORK, which helps manage Generali members’ Letter of Authority (LOA) requests.

Best to experience these channels for yourself when you avail of Generali Philippines’ insurance products. Much like these features, inquiries can be easily sent online, and it’s easy to get in touch with a representative so they may explain these platforms in more in-depth. Their plans are also very flexible, whether one’s an individual proprietor or a large company. Ask about them today.