Rethinking Leadership in the Changing Hospitality Landscape
Detlef Schmidt
?? Future-Readiness Consulting ?? Top 100 Global Hospitality Leader (2024) ?? Key Note Speaker ?? ASMALLWORLD Ambassador ??
Bill Walshe's recent publication prompted me to contemplate the leadership dynamics within the #hospitality industry from an employee's standpoint. I admire Walshe's approach to fostering an environment that provides direction and purpose, promotes cultural integration, and establishes a framework for collaborative #leadership. However, there's a crucial aspect that seems overlooked.
?? Organisational Dynamics
Drawing from my own experience*, I've observed a significant shift in today's corporate landscapes with a huge effect. Boundaries between companies have become increasingly fluid. When a leadership culture is too narrowly focused on the internal organizational culture, it risks excluding clients and the broader corporate network to some extent. While this may satisfy management, it leaves the entire organisation adrift in an inward-facing world — an outcome that must be avoided at all costs, resulting in lost momentum in the marketplace.
* having transitioned into hospitality following a 20-year international career with prominent brands in automotive and tech
? Managing Relationships
In today's landscape, building trustful relationships is paramount—be it with guests (an aspect curiously absent from the attached article), partners, or suppliers. Therefore, the primary role of leadership in hospitality extends beyond providing guidance; it involves acting as a catalyst for the various stakeholders within the business model, fostering an environment where this extended network can thrive.
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?Paradigm Shift & The Future
Based on my projects and observations, it's clear that the hospitality workforce is acutely aware of their pivotal role in networking. However, the disconnect arises when job roles fail to align with this understanding, resulting in frustration and, often, unnecessary turnover/attrition. A motivated and committed hospitality workforce resembles highly skilled multitaskers who excel at cultivating relationships and innovation — a quality that underpins the success of the entire ecosystem. Job enrichment, currently lacking in many hospitality roles, represents the game-changing element in cutting-edge HR management and paves the way toward a leadership culture that's primed for the future.
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Link to Bill Washe's article:
Strategy Consultant @ EPLAN | Machine Tool Advisory
9 个月The article by Bill Walshe emphasizes two aspects: purpose and diversity/inclusion aka the feeling of belonging. We have seen this concept in #StarTrek, where different race humans and even alien races serve at the star fleet for a common purpose. We can witness this in some existing military organizations and some of the best luxury hotels. Wearing a uniform alone doesn't suffice, but implementing the purpose driven culture and feeling of belonging is really a superpower of a high performance organization!
?? Future-Readiness Consulting ?? Top 100 Global Hospitality Leader (2024) ?? Key Note Speaker ?? ASMALLWORLD Ambassador ??
9 个月It is interesting to see, that from a writer/publisher perspective, articles around leadership are not picking up among readers. I am more than convinced that some of the most pressuring problems we are facing these days have their root causes in leadership. It has probably something to do with the hyped perception of #AI among readers and/or with the self-conception of this social platform. What do you think Kilian Treiber, Patrick Noll, Achim St?ckle? ??
?? Future-Readiness Consulting ?? Top 100 Global Hospitality Leader (2024) ?? Key Note Speaker ?? ASMALLWORLD Ambassador ??
9 个月Link to Bill Washe's post / article: https://www.dhirubhai.net/posts/bill-walshe-37b7535_prideology-activity-7162893131019960320-CUEz?utm_source=share&utm_medium=member_desktop