Retention Revolution: Rethinking the Way We Value Our Employees
Edward Lewis?
Customer Success Leader | AI | Transformation | Growth | Board Member | 2x Exits
The new buzzword is talent tsunami. The current job market is a churning wave, with employees readily jumping ship for greener pastures. This isn't just a hunch; 47% of employees are actively looking for new jobs, according to 微软 's Work Trend Index. And guess what? The biggest reason they cite? Compensation - 69%.
Now, I hear you saying, "We offer competitive salaries and benefits!" But the issue isn't just about being on par with the market, though that's obviously important. It's about valuing your existing talent as much as you value attracting new faces.
From "Pay to Play" to Proactive Retention:
Many companies fall into the "pay to play" trap: offering higher salaries and incentives to new hires while neglecting their current workforce. This reactive approach, waiting until an employee expresses dissatisfaction before scrambling to retain them, is inefficient, expensive, and ultimately demoralizing to workplace culture.
I witnessed this firsthand throughout multiple private and publicly held companies. Top performers were denied well-deserved raises, only to be offered a significantly higher counteroffer when accepting a competing job offer. Only at this point would the company they worked for consider said raise. This reactive tactic undermines employee trust and engagement while fueling the resentment that drives them to seek opportunities elsewhere.
Instead, consider a proactive retention strategy:
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Remember, your employees are your biggest asset. Investing in them isn't just an expense; it's a strategic investment in your company's future success. If you can't afford to compensate the top-performers that are truly impacting the bottom-line, your business has other issues to address.
The "Retention ROI":
Let's face it, losing an employee is costly. Research by Gartner estimates the cost of replacing an employee can range from 120% to 200% of their annual salary. That includes recruitment, onboarding, and lost productivity. By proactively retaining your top talent, you save this hefty cost and reap the benefits of their experience and institutional knowledge.
Don't let the talent tsunami wash away your best people. Make retention a priority, demonstrate you value their contributions, and watch your company flourish in the face of ever-changing tides.
The only CSM coach who ACTUALLY IS A CSM (not retired) ? I help underpaid and laid off CSM's get Customer Success Jobs WITHOUT networking via my F.I.R.E framework ?? ? $9.6M in Salaries ? 96 success stories ?? Proof ??
9 个月It's crucial to prioritize retaining your top talent for long-term success.