RetailWire Weekly Recap - April 17, 2023

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Do Walmart’s Stores Just Not Fit in Chicago?

Walmart is closing four of the eight stores it operates in Chicago after concluding that it could no longer sustain the losses it has experienced since opening 17 years ago.

Will Amazon Customers Revolt Over Return Fees?

Amazon.com has begun charging return fees on products brought to the UPS Store.

Why Are Retail Customers So Angry?

Forty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem,?according to the 2023 National Customer Rage Survey.

Are Loyal Retail Workers Being Exploited?

A university study finds that loyal workers tend to be exploited by being asked to do unpaid work and additional job tasks where less committed colleagues are not.

Can The Wine Industry Capture Gen-Z And Millennials?

A report published earlier this year provided a bleak assessment of the U.S. wine industry’s prospects.

From "Do Walmart’s Stores Just Not Fit in Chicago?"

"I count a couple dozen Target stores inside the Chicago city limits, although heavily skewed toward the North Side. Obviously they succeeded where Walmart has failed, despite the city’s well-publicized crime and shoplifting problems. Is it possible that Target’s merchants understood the Chicago customer better than Walmart did?"

Dick Seesel — Principal, Retailing In Focus LLC

?From "Can The Wine Industry Capture Gen-Z And Millennials?"

"Wine just doesn’t lend itself to a casual environment, whereas seltzers, beer and spirits do. Wine as a whole category would need new positioning to align with the lifestyle drinking younger generations do."

Melissa Minkow — Director, Retail Strategy, CI&T

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