A Retailer's Most Comprehensive Resources for AI Use Cases

As the leader of Gartner's artificial intelligence research for the retail industry, I am delighted to announce that we have built the most comprehensive set of research for our clients. CIOs, technology teams and business leaders will find resources to help them identify current and future use cases, methodologies for prioritization, and a view of successful GenAI use cases:

• AI Opportunity Radar: Define Your Retail ‘AI Ambition’ to Focus on the Right Use Cases Defining their “AI ambition” is a critical step for retail CIOs as they develop an AI strategy. The Gartner AI Opportunity Radar can help them articulate that ambition, which in turn will help them focus on those use cases that will provide the overall best value overall. Published: 16 Apr 2024 Robert Hetu
• Retail Case Examples to Build Your Generative AI Strategy Retail leaders require help to identify the GenAI use cases to tackle some of their most pressing sales, operational and customer-experience challenges. CIOs can use this research to learn how early adopters deploy GenAI to inform their strategy and roadmap. Published: 17 Feb 2024 Robert Hetu
• Use-Case Prism: Generative AI for Retail This Prism plots 20 of the most prominent use cases for generative AI in retail against value and feasibility. Retail CIOs can use this to start a strategic conversation that guides investment decisions in this technology. Published: 19 Jul 2023 Robert Hetu
• Artificial Intelligence Use-Case Comparison for Short Life Cycle Retail Artificial intelligence is foundational to retail industry digital transformation. This research evaluates 20 potential use cases based on feasibility and business value to help CIOs of short life cycle retailers target resources on the most beneficial use cases for their organizations. Published: 11 Mar 2024 Robert Hetu
• Artificial Intelligence Use-Case Comparison for Long Life Cycle Retail Artificial intelligence is foundational to retail industry digital transformation. This research compares a variety of potential use cases based on business value and feasibility to help CIOs of long life cycle retailers target resources on the most beneficial use cases for their organization. Published: 15 Mar 2024 Robert Hetu
• Predicts 2024: Profit From GenAI, Employee Experience and Recommerce in Retail GenAI, a significant rise in theft and continuing consumer pressure on circular economy practices are three major trends impacting the retail industry in the past 12 months. Retail CIOs can use Gartner’s 2024 predictions to prioritize technology investments for increased profitability. Published: 05 Dec 2023 Hanna Karki | Max Panther Hammond | Jonathan Kutner | Tom Nolan | Robert Hetu | Sandeep Unni | Kelsie Marian
• Retailers Must Drive Customer-Centric Merchandising With an AI Core AI is key in enabling retailers’ shift into merchandising processes that move away from product and toward customer behavior hierarchies. Retail CIOs can use this research to grasp the algorithmic use cases and implications of driving customer centricity for merchandising staff and processes. Published: 01 Feb 2023 Robert Hetu
• Preparing for the AI-Based Retail Nervous System AI is surging ahead in retail, and many types of use cases permeate the entire business value chain. In its larger role, AI functions as an organization’s nervous system supporting continuous adaptation. In this research, retail CIOs will find a strategic framework to analyze possible AI use cases. Published: 15 Feb 2023 Robert Hetu