RETAIL UNCOVERED 2019

At this free masterclass, we’ll be sharing the key retail trends in 2019 from both a customer and retail perspective, including shopper behaviours, technology, CX and omnichannel retail advancements. These will be underpinned by our core customer principles that aim to inspire your brand, drive engagement, footfall and new customers for life.

We’ll share our own behavioural insight, case studies from leading brands as well as practical tips and strategies you can implement to drive increased sales and retail performance.

WHAT YOU’LL LEARN

• We will be exploring some of the latest retail trends, showing examples of the changing role of the store and why it’s more important than ever in today’s shopper journey to deliver an omnichannel experience
• What core customer principles you should be delivering as a brand – in retail – and beyond
• How data and insight can help to deliver on these core customer principles
• How digital and technology trends are changing the way we shop
• Why P2P (person-to-person) engagement is still an influential part of the shopper journey
• How emotional intelligence and understanding your customers’ path to purchase create positive interactions with your brand (in and out of store)

REQUEST YOUR FREE SPACE HERE:

https://hpsgroup.co.uk/masterclass/retail-uncovered-2019/