Retail Integrations as a Service

Rise of the iPaaS in Retail

During our monthly review call, the CIO of our largest Retail customer emphasized the iPaaS runtime in their environment is the most important application in their technology portfolio and he is spot on.?

As the digitization in the retail industry surges forward, the technology portfolio is experiencing an undeniable shift. Applications are increasingly leaning towards SaaS models, and the adoption of 'Best of Breed' applications is becoming the norm rather than the exception. With such an intricate web of specialized tools, there's an immediate need to centralize these diverse operations on a single platform. This is where iPaaS (Integration Platform as a Service) becomes indispensable.

At United Techno we see three focus areas across our iPaaS customers base

1. Omnichannel Experience: In an age where boundaries between virtual and physical shopping blur, customers demand a seamless experience, whether in-store, online, or through mobile apps. iPaaS bridges the data gaps, ensuring a consistent omni channel presence.
2. Scalability: As market trends ebb and flow, retailers require agile systems that can scale effortlessly. iPaaS, with its cloud-native architecture, rises to this challenge, especially during peak sales periods.
3. Cost-Effective Operations: Merging multiple tools and teams is not only cumbersome but also expensive. Investing in an centralized iPaaS solution across brands, channels globally offers holistic integration, optimizing costs and ensuring smooth operations.

How our customers lead the way with integrations

The dynamic nature of today's retail environment has made it essential for businesses to be proactive in their strategies. Integration plays a pivotal role in achieving this. Here's how our customers are leveraging integration?

1. Supply Chain Resilience: Retailers are prioritizing flexibility and adaptability in supply chains to withstand future disruptions. By integrating their supply chain operations and tools, they're creating responsive networks that can pivot quickly in the face of unexpected challenges.
2. Enhanced Customer Satisfaction: Retailers are integrating the data across omni channels to build better customer experience to facilitate a seamless and consistent shopping journey across platforms.
3. Inventory Efficiency: Integration isn't just about sales; it's also about backend efficiency. With unified inventory management systems, incidents of out-of-stock items have decreased for our partnered retailers.
4. Improved Omni channel experience: With integrated Point-Of-Sale systems, e-commerce, and mobile apps, retailers report an uptick in omni channel sales.

United Techno’s vision of a Integrated Retail Future

We've identified eight pivotal business processes consistently present in our customer interactions, alongside the integrations that empower them. Although the specific source and target applications may vary, the underlying iPaaS facilitating these integrations offers a reusable solution.

1. Customer Relationship Management (CRM) : By leveraging CRM retailers actively engage and nurture relationships, driving consistent customer interactions and ultimately boosting sales and loyalty.
2. Order Management: Implementing a cohesive order management process ensures accurate and speedy order fulfillment, leading to reduced errors, improved efficiency, and heightened customer satisfaction.
3. Merchandising and Assortment: Through strategic merchandising and assortment workflows, retailers curate product selections that align with market trends, optimizing sales and customer satisfaction.
4. Omni Channel: Adopting an omni-channel experience allows retailers to create a unified shopping experience across platforms, increasing customer reach and generating insights for better decision-making.
5. Warehouse Management: Streamlined warehouse management guarantee timely product availability, reducing overheads and bolstering customer trust through consistent and timely product delivery.
6. Inventory Management: Efficient inventory management help retailers strike a balance between demand and supply, ensuring product availability while minimizing holding costs and reducing capital in unsold inventory.
7. Logistics and Planning: A well-coordinated logistics and planning workflow ensures timely deliveries, cost optimization, and a seamless post-purchase experience, cementing customer loyalty in an e-commerce-driven market.
8. Planning and Allocation: With precise planning and allocation integrations, retailers can align inventory with real-time demand, reducing unnecessary markdowns and ensuring products reach the right stores at the right time.

Conclusion

Our customers choose United Techno because of our deep expertise and dedication to unmatched retail transformation.

• Dedicated Retail Practice

We bring deep expertise in retail, focusing on optimizing business processes, enhancing operational efficiency, and ensuring seamless application and data integration.

• Managed Integration Services

Our dedicated team of developers and architects, supported by efficient process templates, delivers fast deployment and successful outcomes for all integration needs.

• Managed iPaaS Operations

We prioritize excellence in our managed operations, consistently monitoring applications and runtimes to guarantee accurate reconciliation and detailed reporting.

• Digital Transformation Hub

With a legacy spanning 15 years in data engineering, Salesforce, and analytics, we offer a comprehensive suite of services, solidifying our reputation as a trusted partner for our clients.

About United Techno

United Techno is a leading Digital and Data-Driven Services Company, at the forefront of innovation, setting benchmarks in quality and technological advancement.

For over 15 years of experience, we have specialized in Digital Transformation and Data Management Services, consistently delivering high-value solutions to customers in Retail, eCommerce, CPG, Logistics, and Life Sciences.

Our comprehensive portfolio includes cloud-based consulting, development, and services in key areas such as Cloud Integration, Data Engineering, Data Analytics, and Salesforce development, positioning us as your all-inclusive resource for digital and data solutions.

#ipaas Ed Wiggins Ajay Natarajan

[email protected]