Retail Insights help you to Prepare Last-Minute Fulfilment for 2020's Busiest Holiday Season Ever

What’s top of mind for every retailer going into the 2020 holiday shopping season? Last-mile fulfilment and consumer surveys, 47% [best to view on desktop] of shoppers are more interested in holiday shopping online than last year.

Get started: Go the extra mile

1. Extend the season

Capitalize on Prime Day buzz with your promotions, whether it’s a special, one-time deal or a coveted product bundle. Don’t be afraid to try out preorders either, particularly for limited-edition products.

2. Expand pickup capabilities

set up low- and no-contact pickup options at your stores, try Quick Start for Curbside and Store Pickup solutions.

3. Reskill holiday helpers

Associates can double as deliverers based on store radius — Michaels did this back in the height of the pandemic — or create/establish fulfillment-only roles at your “dark stores” designated for picking, sorting, and packing.

4. Partner with local providers

Can move products from distribution centers to a local store so a driver can pick up and deliver 

Sweat the small stuff

This holiday season, every detail matters. Over-communicate with shoppers.

·Be clear about backorders and shipping delays. Direct shoppers to your help center for more information on operational delays or updates. 

· Make inventory visible on your website. Shoppers may be apprehensive about purchasing an item that’s not available nearby because of the risk of delayed delivery.

·Nurture first-time digital shoppers. Put shoppers on a simple/straightforward digital journey. Provide regular updates on orders and access to service channels in the event of an issue. 

Retail Insights (Your Omni (or Digital Officer)- Where Technology Meets Retail/Brands.

[email protected] ||www.theretailinsights.com|| Watsup - +91 9945872535

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