Resumes (typically) = false representation

As a Recruitment Manager at a 350 bed hospital in Los Angeles just said to me,

“People lie on their resume all the time. Whether they know it or not it is a false representation too often.”

This is why it is important to probe.

Ask very specific questions as a hiring manager/HR and use silence. 

If someone has bullet points on their resume that have lofty or vague words for success outcomes then just TEST them. 

Example of a great question for this scenario: “What metrics were used in determining your success?”

If they are full of beeswax they will give a vague answer that is not clear and confident.

Then use this below:

(SILENCE) - People will often fill in the awkward silence with the truth. 

You can also ask, “What would your former boss say about your success in this area?” 

(SILENCE)

“Would you care if I reached out to them if we got to that part of the process?”

Successful people give confident and clear answers with metrics. 

If you do not do this well (which 97% of organizations don’t) 

You should stick to recruiting locally. 

When you recruit locally the person you are looking to hire should have a reputation. 

Heck, they are healthcare workers, they don’t work under a rock. They aren’t miners. 

The challenge is, your market may be small, or you may not have the team to lure the great people away from your competition. 

Make sure to find a solution for your hiring needs.