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The results of meta-analysis and moderator analysis show that in service recovery process

Christine Xu

Managing Editor at Scientific Research Publishing, Inc. USA

发布日期: 2021年2月18日

The results of meta-analysis and moderator analysis show that in service recovery process, the #value_cocreation can positively affect post recovery performance through the effect of #perceived_justice. Find more: https://tinyurl.com/yyvjpnq7 (Authored by Mo Zhang and Shan Jin, from Shanghai Maritime University, China.) #Service_Recovery

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