Restaurant Sales and Traffic Growth Continue to Decline
Restaurant Intelligence as of October 28th:
Restaurant sales experienced a notable decline in September 2023, with a dip in same-store sales growth and traffic. As inflation continues to shape the industry, focusing on hospitality becomes a key strategy to enhance the dining experience.
Here are a few takeaways:
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Ebook | The Ultimate Guide to CX Benchmarking
With the rise in customer demands, competition within the restaurant industry is fierce. Brands are beginning to prioritize customer experience, relying more and more on CX benchmarking to understand market trends and enhance their offerings to meet evolving customer expectations.
In our latest ebook, we uncover what CX benchmarking entails and how it can help you catapult your brand to the forefront.
Discover how you can develop a robust CX benchmark framework, what metrics you should benchmark, including NPS, CSAT, Order Accuracy, Wait Time, and more, and explore detailed examples of CX benchmarking.
Guide | Turn Data into Results: Detailed Examples of Operationalizing Your Customer Feedback
In this ebook, we talk more about what exactly customer feedback management entails and what it looks like to operationalize both direct and indirect feedback, providing use cases so you can gain a clearer picture of the entire process.
Live Webinar | Team Roundtable: How Smalls Sliders Tackles Fast-Growth Challenges with Big Business Mentality
November 2 | 1 p.m. CST
In this 45-min exclusive interview, the Smalls Squad leadership team will share their learnings on:
Featured Speakers:
Live Webinar| Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands
November 14 | 1 p.m. CST
Hear from experts at Whataburger, Shipley's Donuts, and Portillo's to discover the secrets behind creating a highly successful cult brand in the fast-paced world of fast casual and quick-service restaurants.
Featured Speakers:
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Chief Operating Officer | Executive Consultant
1 年Is there any direct data implications that those companies that have higher net sentiment have less decline or even growth for that matter?