Restaurant Mystery Shoppers in Gauteng, Mpumalanga and Limpopo
Sam Hospitality
We Help Hospitality Businesses Improve Guest Satisfaction and Increase Revenue
Do you Know How your Customers See You? Are you Achieving Your Brand Quality and Standard Goals? Are you Getting a Good Return on Investment? Are Your Staff Members Treating Your Customers Well?
Our Mystery Shopping Services Has?Helped Many Restaurant Operators?Identify Proplems, Improve Your Customer Experience & Increase ROI Exponentially!
Restaurant Mystery Shopper
Our Restaurant Mystery Shopper?Programme
The restaurant industry is highly competitive. As a restaurant owner, one of your biggest concerns should be to improve the quality of your service to your customers. If your customers?do not get good value for money, they will switch to your competitor. You want to be head and shoulders above your competitors to get a higher market share and ROI.
We understand that it may be a challenge to find out exactly why your business is not giving you a higher ROI. Relying only?on customer feedback and your team feedback may not always give you a clear picture of what is going on and where to improve. That is why, at Sam Hospitality, we have developed our?mystery shopper?programme, which works for every?restaurant?business.?
We will evaluate your current quality of service and give you a detailed report that will help you make an informed?decision and take your business to greater heights.
How Does It Work?
First, let's look at what a mystery shopper?is. A mystery shopper or?mystery shopper?is a person employed to visit businesses and evaluate the quality of service. They come undercover, the staff members deal with them just like any other customer, not knowing that they are evaluating everything. This enables the mystery shopper?to experience every aspect of your value proposition?through?the customer's eyes.
We work discreetly with you as the restaurant owner to ensure that we get the best results. By law, you are supposed to let your team know that there will be a mystery shopper.?
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So, Which Aspects Does the Restaurant Mystery Shopping Programme?Cover?
Our restaurant shopping?programme covers?the following aspects:
Whether you are running a chain of restaurants, or you are running an independent restaurant, we work with you to find the best ways to get to the bottom of what the problem is. We book any of our experienced professionals and they evaluate everything, from the time of making the reservation, to how they were welcomed to the restaurant and ushered to their table, the overall cleanliness of the restaurant, including bathrooms, staff uniform and professionalism, the waitron's product?knowledge, upselling skills, food & beverage standards and customer service standards in general.?
After our 'mystery shopper' has experienced your property's offerings, we compile detailed reports?as well as?our recommendations which will help you get to the bottom of the issue and make an informed?decision. We report without fear or favour.
Who Needs the Mystery Shopper Programme?
Our mystery shopper?programme is suitable for all restaurants including:
Whether you are running a group of restaurants, a franchise or you are running your own click here to continue reading...