Job Fit Assessments for Reduced Turnover - Restaurants
A restaurant chain experiencing above industry average manager and hourly employee turnover sought an assessment strategy to lower turnover.
CHALLENGES
- reduce restaurant manager turnover rate of 24%
- reduce hourly employee turnover rate of 47%
- reduce combined annual turnover rate
SOLUTION
- PXT concurrent study of 3 + top performing managers
- create a manager performance model unique to this restaurant chain
- select interview candidates who scored 85% or higher against the performance model
RESULTS
- ?reduced manager turnover by 50%
- reduced hourly turnover by 43% due to ripple effect from hiring better managers
- service, productivity and customer satisfaction improved
- the combined turnover rate for managers and hourly employees was cut in half.
- estimated total organizational savings and cost avoidance is $8 million.
SUMMARY
Phase 2 of the PXT Select program is to expand the concurrent studies for other positions that are critical to the business. Management estimates that the company realized a 687% ROI by implementing the PXT Select program.
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ASSESSMENT CASE STUDIES
5 RETAIL
10 HOSPITALITY
12 RESTAURANT
16 HEALTHCARE
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INSIGHTS FOR PERFORMANCE PRODUCTS
#restaurants