Resolving Conflicts

Something Silly:

I’d agree with you but then we would both be wrong.

Something Serious:

It doesn’t matter how simple or how grave each and every one of us experiences some kind of conflict more than we realize.

You face it in ways you haven’t even considered, like an interview question in which your answer may conflict with the desire to get the position or something simple like agreeing on a movie or a restaurant are serious decisions that can have the greatest of consequences.

We don’t think much about it, but conflict is a reality of life. What to do?

To actively prepare to address a resolution to the conflict, consider brushing up on these 3 skills.

1. Actively listen and acknowledge what the other person has said. Why? Because before you can come to a resolution both people must agree they understand what the different point of views. Be empathetic, people want to be understood (even if they are not in agreement).
2. Stay objective in stating the conflict and patient in coming to a resolution. Negativity and impatience will derail any possibility of a resolution.
3. Next comes the harder part. Conflict resolution requires emotional intelligence and communication skills. One has to able to process complex and negative emotions in order for the other person to feel heard. And without the other person feeling heard and understood, without you acknowledging what the other person has expressed… you won’t get anywhere.

?Is it worth the effort??You bet it is.

Key Take-away:

• Constructive conflict resolution will help you more at the moment and far into the future. For one it builds trust.
• People will choose to resolve a conflict, not resist when they can believe the other party is empathetic and willing to find a solution that is equitable.
• And that trust will build relationships, strengthening the ability for people with different needs and perspectives to open their minds to fresh thinking.
• Focus on a common goal, there should be a mutually satisfactory solution, no winners or losers.

Let’s discuss.?

Share your thoughts in the comments below.

Joshua Miller ?is a Master Certified?Executive Coach ,?who sets up Fortune 500 emerging and senior leaders for future success by upgrading their mindset, skillset, and performance so they can lead with purpose.

Follow on Linkedin:?Joshua Miller ?Follow Online:?www.JoshHMiller.com ??

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