In Reply Too The Latest Utility Week Article on how gas and elec companies are going to get involved in water.

When I saw this I just had to reply of course why woudnt I?

I this instance I took the humerous approach but their is a message in their somewhere;

No no no no no!

It is horrendous right now in terms of services knowledge and expertise, now there are those asking,

"The next logical question is whether existing gas and electricity suppliers should enter the market now, later or not at all"

Not at all is my reply.

Having spent 30 years in the water industry to even consider a gas and or power firm taking on and supplying and billing for water and waste water would add even more fuel to a raging fire.

Since deregulation we have had hundreds of billing errors and queries her are just one of them,

Question; May I have the meter size?

Answer; Oh I have never been asked that before let me ask my line manager beep beep beep

Eh about the size of a mellon?

Are you sure its not smaller? Eh let me ask my line manager Bleep Bleep-

Eh the size of a Grapefruit maybe?

Ok may i have the location of this Grapefruit?

Eh I will speak to my line manager I only work here-Bleep Bleep Bleep,

Reply; just take a look outside or inside it must be there somewhere

Question So you cannot give me the meter location?

Reply;No sorry but if you write in we will send you that information

Question;But I need the location now to take a reading

Reply; sorry no you have to write in we have been on the call too long already

Question; Are you serious?

Reply; Yes of course why? by the way these calls are recorded and I dont like your tone

Anyway write in and we will reply in 10 working days-anything else I can help you with?

Get the message?