Repair Trainer Support Program

Who supports your Repair Trainers?

Here at CellBotics we understand how it is to be a Trainer. We do this day in and day out, and we love it, but training has its challenges. You know this if you are a full-time Repair Trainer. A lot falls on your shoulders and most of the time you are the one who is sought out for help, not the other way around.

You need to be responsible for onboarding new hires, keeping up with damaged devices from the floor, new tools, new supplies, and new devices, all while maintaining your normal tasks, PLUS you need to self-educate! Wow, I could go on and on. If your company has a trainer, this is just a small piece of what they must do, and they need support.

Issues we commonly see trainers have:

• Their program lacks new processes because they don't have time to do research
• They have issues with certain learners because they themselves have not been given the tools to resolve issues with students. We all clash with people at times for no apparent reason however, as a trainer, you MUST know how to defuse and recognize the issue.
• They have no contact with the floor or it is a jaded relationship, through our program, we will teach them how to get more involved with the floor so their training relays more to the trainee and floor managers.
• They get inundated with slide creation, we actually have slides ready to go for new processes and devices as they drop!
• They feel the need to act as if they know it all. No one knows it all, and a good trainer knows how to say, I'm not sure but let me research that.
• They boast certifications when confronted about their training content as if new processes don't exist. You can produce certifications but never in a defensive way, as new processes and tools always arise.
• A program struggles to grow in device types or the trainer is stating things cant be done when people on the floor are saying they can.
• When the trainer introduces something new, it's shot down. We will help the trainer learn how to bring justification prior to implementation. We will also teach the trainers how to stand firm in their knowledge and hold people to what they have trained them to do.
• Retraining is only annual. This is a sign that the company doesn't keep up with new tools and processes and/or doesn't have a KPI system to hold techs responsible. Trainers should be able to see the need for retraining throughout the life of the techs position.

CellBotics has a fix for this! Our Train the Trainer program comes with:

• A support platform with our trainers chatting with you/your trainer
• Trainers will feel like they have a tribe, like they belong to a team that's there for THEM
• Trainer videos for self-improvement and understanding people and how they learn
• Content to give new motivation to the trainer to love what they do
• Video training on creative ways to deliver training
• Slide support for repair slides (Levels 1 & 2)
• Forms and documents to use in class
• Access to our video vaults full of instructional style repair videos
• Ability to call in for support and talk to a CellBotics Trainers
• We have content to help understand retraining
• Monthly zoom calls with all trainer members, you get to talk to other trainers and see what struggles they have and what is working, with CellBotics Trainers leading the chat.

This is a monthly subscription your company can sign up for to support the company trainer.

The most exciting is the slide support. We will actually drop slides into your training decks for the new process, tools, and devices. Additionally, you get access to Trainer content that helps make your teaching more impactful.

If you want more information please complete this form: https://form.jotform.com/cellbotics/training-support-form

After you complete this form we will email you to set up a call with myself, CEO, Nicole Russell, to go over the details and pricing. Thank you for reading this article and we hope to help your trainers!