Remote Tech Support Is The Answer In These Trying Times

The world has literally changed overnight thanks to the Coronavirus pandemic. For the foreseeable future we cannot gather with family, friends, and co-workers. Concerts, sporting events, and even dining at restaurants are a thing of the past for the time being. Our children cannot go to their schools or play on the playground. The bottom line is that we are now relying on our computers for work, school and entertainment more than at any point in history. So what happens if you are having issues with your Mac or PC? What do you do if there is a problem with the network, or there is a potential cyber security issue?

In the current day and age you cannot simply have a tech support specialist go to your home in order to solve the dilemma. Bringing your computer to the local repair shop for servicing is out of the question. However, there is some good news to share. Remote tech support is the answer in these trying times. So what exactly is remote tech support? Remote tech support is IT assistance that is delivered directly to your workstation, PC, or MAC through the Internet. The remote technician may be located down the street or across the globe, however it is always a smart idea to work with someone who is locally based in New England.

The remote operator utilizes remote controlled software to inspect and troubleshoot issues, perform maintenance, and make the necessary repairs in real time. Remote tech support has been growing in popularity even before the pandemic. This is due to the fact that a plethora of businesses and home based users see the value in working with remote IT specialists. Regardless of the IT infrastructure you use, remote computer support specialists can help you. Generally speaking, the process begins with the service provider installing software onto the customer’s computer or laptop device.

That software serves as a gateway enabling the technician to remotely log into the device as needed. It enables the technician to make the necessary fixes offsite, which makes it a convenient and money-saving solution for the user. The best way to avoid having your system exploited is to find a remote computer service provider with a reputable track record and the proper training. You should be in complete control during each and every remote support session. You should also be able to watch as the remote technician services your system. Always do your homework by reading online reviews.

Do not forget to ask for client references as well. Think of it in the following manner. You are hiring a service provider. That means you should interview your top candidate. Ask him or her about their preferred encryption techniques and security protocols. You should also ask about their cyber security certifications. For example, the Department of Homeland Security’s National Initiative for Cybersecurity Careers and Studies offers a list of professional certifications to consider. There are other factors as well. You should find out your candidate’s area of specialty.

Do they work on PCs, laptops, Macs, iPads? Can the remote technician help with printer issues, problems with WiFi, routers, and mobile devices? Can they help with malware and virus infestations? What about data recovery? Whatever the answer, make sure the level of support they offer matches your needs.

In conclusion, when it comes to solving technical problems, remote computer support is becoming an increasingly popular method of problem solving for computer users of all types. Whether they are casual users or the owners of growing businesses, they are finding remote computer support to be a fast, convenient, and cost-effective alternative to unraveling and fixing day-to-day technical difficulties.

Abraham Brody is the owner and operator of Macmaps, an on site and remote tech support company that specializes in Cybersecurity, Geographic Information Systems, Computer Aided Design, Network Data and Database Management. Please contact Abraham today for more information or to schedule service. Phone- 202-538-1017; Email- abrody at macmaps.com, or visit the website at https://macmaps.com/.