Remote living and learning in a new connected age

There is no question that our working and learning environments are unrecognisable to those of only a few months ago. Change is inevitable, but the speed at which we have undergone this change is unique. Three years ago, we undertook an extensive research project to better understand the expected changes to work and education. Of course, at that time our circumstances were different, and the predictions made by the experts involved seemed far-away. 

Back then, working and learning remotely through virtual collaboration were seen as positive trends. Still, it was predicted to be the best part of a decade away and an opportunity to be released by the next generation ready to take it on. Turns out, we are that very generation. That future is now, and for the most part, we’re making it work. 

Knowledge gaps, flagged in our research as threats to future working trends, have been closed by necessity. And for those with children, witnessing this rapid switch to home learning first-hand has been a stark reality check. As such, households have had to adapt to remote lessons at lightning speeds. 

So, what can those past predictions still tell us and how can we learn from them? Looking back over our old report, a few things stand out:

Upskill your workforce; they’re ready for it

At the time of our research, the majority of those we spoke to expected that technology would revolutionise their industries within the coming ten years. While today’s working and learning shifts have happened quickly, it is not wholly unexpected, and remote working and learning are something many organisations, and their employees, have been readying themselves for. A large percentage of the workforces participating in the study expressed positivity toward evolving technology and were ready to engage with technological change. 

However; this comes with a caution. Our study also demonstrated, even back then, that much of the workforce and leaders alike felt overwhelmed, and to some extent threatened, by new technology. It would be wise to acknowledge this now in the wake of such rapid reliance on new technologies and consider how we ensure our teams become confident using and succeeding via remote solutions. 

Upskilling and closing knowledge gaps is critical, but there’s a desire for it from the workforce. This is something that today’s employers should capitalise on. People want to learn and grow in order to secure their roles and at the time of our study, 65% told us they would retrain for a different role if they felt theirs was threatened. 

Today, this figure is likely higher. People are willing and ready to learn new skills. And the proper implementation of new remote technologies - even if rushed - and clear communication from business leaders, HR and IT can help ensure business success.

Collaboration: keeping people active and involved

While total remote working and learning have been realised almost overnight, it was expected to happen at some point to a greater or lesser extent. In fact, during our study, 71% of those involved predicted that future meeting rooms would be entirely virtual with employees based in workspaces around the globe using technology to join real-time workgroups. Similarly, according to our panel of experts and futurists, the classroom of tomorrow was already expected to look and feel entirely different from those that we know. 

The belief back then was that we were already moving toward an era of remote collaboration and meta-learning (being aware of and taking control of one’s own learning). Like in work, education is reliant on relationships and interaction. Unsurprisingly, 74% of those we spoke to cautioned that no virtual application would ever replace face-to-face connections for relationship building - a fact that we need to be mindful of today.

Of course, we have not set this situation up due to desire and the time allowed to enable it has meant we have had to rely on the tools available at the moment. But there are solutions that both businesses and educators can look to over time. The use of collaborative technologies, platforms and products, such as Epson’s interactive product ranges, will help deliver more dynamic educational content and encourage increased peer to peer engagement, knowledge retention and a greater sense of contribution.

Maintain motivation

Motivation in times of change are always a struggle and we should therefore expect that employees, students and teachers will experience a knock in motivation. Even as an abstract possibility, those we spoke to about such change expressed concern over heavier reliance on remote technologies. Approximately 68% of participants expressed the idea that they would feel less engaged with their company as the workplace became more remote, less team-orientated and more impersonal. This is a threat that smart businesses and educators should be addressing. 

At Epson, we have introduced a programme dubbed ‘Ten weeks of training’. This is not only to support employees who are working remotely with practical advice and wellbeing insights, but also to help remind us of the company we work for, the products we design and develop, and their place in society. These training sessions bring together hundreds of colleagues at a time, re-enforcing the company goals and capabilities, and re-engaging and enthusing our teams.

Other informal groups have developed as well, forging social session and ‘virtual pubs’. These groups have helped make people feel less isolated and remind them that they are part of a valued team. I’m sure other companies and education groups are doing similar – both formally and informally.

Ultimately, how businesses, educators and students take on these new challenges will define the winners and losers. And as Clive Hickman, Chief Executive of the Manufacturing Technology Centre said within our research: “It’s not the technology itself, but how we use technology, that will be the game changer.”