Remembering George H. W. Bush and Tyson Peppers
Don Peppers
Customer experience expert, keynote speaker, business author, Founder of Peppers & Rogers Group
My late son Tyson and I once had the opportunity of meeting George Bush, Barbara Bush, and Bush’s presidential campaign manager and chief of staff Jim Baker, as well.
It was 1980, and I was working as a regional marketing director for Houston’s Texas International Airlines. We lived in the northwest part of Houston, which had been Congressman Bush’s district a few years previously, before he had been appointed Ambassador to the United Nations and later director of the CIA. I had studied foreign policy in grad school (which made me feel very self-important), so when Bush began his campaign for the Republican nomination for President, joining a crowded field that included Howard Baker, Bob Dole, and Ronald Reagan, among others, I volunteered to work on Saturdays at the campaign headquarters.
Around the headquarters they always referred to Mr. Bush as “the Ambassador.” He had his own office at the headquarters, although he was of course travelling heavily and only came in rarely. His wife Barbara came in several times, however, to cheer us all on, and Jim Baker was frequently in the headquarters for at least part of a Saturday. The Ambassador’s office contained several shelves of books and mementos – framed certificates and awards, pictures of him with various colleagues and government officials from around the world, and a number of model World War II airplanes.
I learned a lot about the importance of networking and maintaining relationships with others during my time volunteering for the campaign, also. Mr. Bush himself was in the habit of mailing out hand written notes to people who had helped him, at least once a day -- notes that would go to lawyers and campaign workers, or to porters or cab drivers. He was an extremely gracious and appreciative man, always attuned to others and never too busy to take the time needed to make connections.
But in the spring of 1980 Tyson had just turned 3, and on Saturdays I would take him with me, along with a supply of his toys, to the campaign headquarters. While I did research for various background papers and things, Tyson would play with his toys on the floor at my feet. Tyson’s brother Emmet was less than a year old at the time, so taking Tyson with me gave his mother a bit of a break on Saturdays, too.
It was of course unusual to have a 3-year-old in the campaign office, but they were happy to accommodate us on Saturdays. Tyson’s presence brightened the place up, and he was always capable of finding a friendly face somewhere, so he wasn’t much trouble. As we (Tyson and I) became more familiar with this Saturday routine, and as the others on the campaign staff became more familiar with us, I found I could let Tyson wander off a little bit on his own, too.
But after a couple of months I do remember that we were all called to an impromptu meeting with Jim Baker. After covering a number of other housekeeping issues, Mr. Baker announced that someone had been in the Ambassador’s office and broken most of his model planes.
The culprit was never found.
What part of Love Your Neighbor do we not understand?
6 年Beautiful tribute to two very caring, sensitive and intelligent men.
Design/Illustration
6 年A beautiful story, thanks for sharing.
CEO and Principal Consultant at Company Genome Project
6 年Only 8 days left to close on a 2018 Conservation Easement to qualify for a Tax Deduction of up to 50% of Adjusted Gross Income for this year, with up to a 15-year Carry-Forward. See <ForEverGreen.holdings> ...request documents, ask questions, and consult your Tax Advisor, to determine how much you might save - now and for years to come. Could be the “highest-and-best use” of your time and money TODAY / THIS WEEK - but you must act NOW ! Don’t delay another moment - save essential land for America FOREVER...and manage your tax-payable to the IRS for the current tax year = “Doing well by doing good.” Check it out and SHARE every day this week! Not for everyone, but - “if the shoe fits” - wear it and smile all the way to the bank.
Founder, Center for Customer Engagement | Consultant | Speaker | Author (HBR) | Professional Community Builder | Host: GROW
6 年It's a mystery!
Data>Information>Insight>Knowledge
6 年Thanks Don for sharing a close personal story; we are the things we remember.