Reliance Matrix launches Text Back

Reliance Matrix introduces Text Back technology to its event-driven, omni-channel claim management experience

April 19, 2023

The latest innovation from Reliance Matrix allows employees to easily confirm or change their return-to-work status through text messaging, enhancing the employee experience and rapidly updating employee information across our proprietary platform as well as client HCM systems.

The return to work (RTW) process is one of the most important phases of any employee leave of absence, for both the employee and the employer. As a best practice, Reliance Matrix absence management specialists proactively reach out starting five days prior to the employee’s scheduled return to confirm the date and other important information. Historically this important touchpoint took the form of a phone call and, as such, was subject to delays from missed calls and voicemail.

With Text Back, employees can quickly confirm their return to work date, and indicate whether they are returning full time and full duty, by responding to a simple text inquiry.

Once confirmed, all integrated systems are updated so employers stay informed real-time on the status of their workforce. Reliance Matrix’s patented workforce productivity tool, Absence Radar? , conveys this information to line managers through just-in-time notifications as well as a unique calendar interface.

When paired with Matrixlink? , the company’s proprietary data integration product, this time-sensitive data is then shared seamlessly with each employer’s Human Capital Management (HCM) system.?

Source: Business Wire