Reliance Enterprise Business Unit and Startelelogic Partner to Bring Scalable and Secure Contact Center as a Service (CCaaS) to Market

Dear subscribers,

We are thrilled to announce a major partnership between startelelogic and Reliance Communications Inc., USA (RCI). The two companies have joined forces to offer a comprehensive and reliable contact center solution to Reliance's enterprise customers across the US and Indian markets.

startelelogic , leading IT services, and mobile app development company, will collaborate with RCI to manage the enterprise customer's contact center needs through a cloud-based service. The solution, Contact Center as a Service (CCaaS), will include features such as call routing, call management, and analytics and will be accessible through a user-friendly interface. The partnership will also provide expertise in developing WebRTC applications such as VideoKYC, OTT, and healthcare communication solutions.

Startelelogic's unique framework for RCI's cloud-based contact center services includes key features such as real-time call status, live interactions on omnichannel and social media, a CRM-integrated IVR system, AI, and chatbots, delivering a truly worthy contact center experience. This partnership will enable RCI to offer its enterprise customers improved business decisions, increased scalability and efficiency, and reduced costs.

"Reliance Communications Inc . (RCI) is committed to improving the overall customer experience with startelelogic. Together we have a singular aim – customer-first," said Vinay Maheshwari , Chief Business Officer, RCI.

startelelogic's CEO, Umesh Pande , also shared his excitement about the partnership, "Delivering a robust customer experience platform for secure, real-time communications is our priority. Our unique omnichannel framework and in-house support will ensure that Reliance's enterprise customers' experience remains optimal and complements the exceptional brand offerings."

This partnership is just the latest in a series of enterprise digital platform collaborations between RCI and startelelogic, including the deployment of RCI's UCaaS platform, international calling, smart telephony, mobile apps, and more.

Reliance Communications Inc., USA spearheads the global telecom voice operations and provides a range of services including international calling, conferencing, and SMS services. Startelelogic, on the other hand, is a leading IT service and product development company in India that assists enterprises and startups in digital transformation.

We hope this partnership will bring even more advanced solutions and improved customer experiences to the market. Stay tuned for more updates on this exciting collaboration.

Best regards,

startelelogic

[Reliance Enterprise Business Unit / Startelelogic]