It was wonderful to cohost a conversation on rethinking the future of care with
Kat McDavitt
that featured?diverse healthcare leaders discussing significant transformations in healthcare delivery. Thanks to our panelists Dr.
Benjamin Zaniello, MD MPH
from
百思买
Health , Dr.
Keisuke Nakagawa, MD
from
UC Davis Health
,
Niken Patel
from
Neuron7.ai
,
Mike Luessi, MBA
from
ServiceNow
and of course Kat herself!?
The conversation underscored the importance of technology in transforming healthcare delivery, focusing on improving access, enhancing patient experience, and integrating care across various platforms and locations. The panelists shared insights on overcoming challenges related to logistics, technology adoption, and ensuring that digital health innovations reach and benefit all population segments, particularly the underserved.
?Some highlights from each speaker:
- Dr Ben?highlighted Best Buy’s venture into home healthcare through technology and logistics, focusing on the "hospital at home" model, which includes comprehensive monitoring and care using Best Buy’s infrastructure to support healthcare systems. He stressed the importance of connecting home healthcare data with electronic medical records (EMRs) for a seamless provider experience and improved patient care. He outlines a scenario where home-monitored data, such as blood pressure readings, is automatically incorporated into a patient's EMR, enhancing both patient management and provider efficiency.?
- Dr. K.?spoke about UC Davis Health’s Digital Collab as a hub for digital health innovation, aiming to extend healthcare beyond hospital walls to improve accessibility and equity, especially for remote and underserved populations.?He discussed the potential for logistics and automation to enhance human interaction in healthcare, not replace it. He argues for using technology to automate routine tasks and data management, freeing up healthcare professionals to focus more on patient interaction and personalized care.?
- Kat?discussed
Innsena
?and
Zorya Foundation
's roles in improving rural and maternal health through technology and community engagement, highlighting efforts to integrate healthcare services seamlessly into state and community programs, particularly for underserved populations. She spoke about KPIs that agencies like Medicaid and public health department have set, and the feedback loop with the patient population in rural areas.?
- Niken explained the concept of "service resolution intelligence," using AI and NLP to enhance healthcare delivery and operational efficiency by providing precise, predictive analytics and solutions that keep critical medical devices working. He?points out the behind-the-scenes complexities that patients never see but significantly affect their care experience. He emphasizes the importance of seamless integration of services and proactive patient engagement to improve healthcare delivery.?
- Mike?described ServiceNow’s contribution to healthcare by leveraging the technology to improve coordination and efficiency across healthcare systems, emphasizing the importance of integrated care solutions.?Mike along with Ben discuss the need for healthcare systems, both old and new, to integrate effectively to improve patient and provider experiences. They emphasize that data from home healthcare should be integrated with traditional medical records to provide comprehensive patient profiles and continuous care quality.?
?The entire conversation can be found?here
. I would encourage you to check it out!
===========================================================
ServiceNow Ventures is ServiceNow’s Strategic Venture Fund
with a commitment to invest $1B by 2026 in cutting-edge startups and emerging technologies.
